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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HR Operations and query management, with a strong focus on case handling, absence management, and standard HR documentation. Proficient in utilizing HR systems and ticketing tools while ensuring compliance with data privacy requirements.
Highest-signal resume keywords
HR Operations ExperienceHR Query ManagementWorkday ProficiencyServiceNow ProficiencyFluency in Slovak and English
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Manage Tier1 HR queries covering all HR areas, ensuring cases are recorded, updated and resolved in line with agreed service standards
- Support absence management by guiding Employees and Managers on standard processes, documentation requirements and case updates
- Prepare standard statements and letters, including references, using approved templates
- Respond to employee documentation requests, risk management and audit requests by gathering accurate information and escalating sensitive or complex items
- Contribute to knowledge management by using approved guidance, identifying content gaps and sharing feedback to improve self-service and consistency
- Handle Employee and Manager queries as the first point of contact for HR-related questions
- Escalate complex matters to the appropriate teams
Requirements
What you’ll need- Experience in HR Operations, People Services, Shared Services, customer service or administrative support
- Good understanding of HR query management, case handling, absence support, standard HR documentation and data privacy requirements
- Confidence working with HR systems and ticketing tools such as Workday and ServiceNow
- Significant communication skills, attention to detail, Employee focus and ability to prioritise work in a high-volume service environment
- Fluency in Slovak and English
Benefits
Comp & perks- Annual bonuses that reflect Haleon’s performance
- Hybrid@Haleon – our philosophy to hybrid work and supporting individuals work/life balance
- Childcare support – enhanced maternity and paternity paid leave options and childcare options
- Life Insurance and Private Medical Package
- Additional preventive healthcare services for employees
- Health and Wellbeing programmes
- Future-ready training and development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case HandlingAbsence ManagementStandard HR DocumentationData Privacy ComplianceKnowledge Management
Soft Skills
Communication SkillsAttention to DetailEmployee FocusPrioritization Skills
Tools & Technologies
HR SystemsTicketing Tools
Industry Keywords
People ServicesShared ServicesCustomer ServiceAdministrative Support