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Posted: 9/29/2026NDIS Service Operations Coordinator
Incluso ServicesCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in NDIS administration and service coordination, with a strong focus on participant support and compliance. Capable of managing rostering, operational records, and delivering person-centred care while maintaining effective communication with stakeholders.
Highest-signal resume keywords
NDIS AdministrationService CoordinationRosteringDisability Support ServicesCompliance Management
About the role
Key responsibilities & impact- Coordinate participant services, service agreements and new participant commencements
- Manage daily rostering, shift changes, cancellations and replacement coverage
- Maintain accurate participant, workforce, timesheet and operational records
- Support compliance activities, incident follow-ups, worker onboarding, training and documentation requirements
- Respond to operational enquiries and escalate complex matters or service risks to Team Leaders
- Prepare operational reports, trackers and service delivery updates
- Identify opportunities to improve administrative processes and service efficiency
- Deliver up to eight hours of direct participant support per week, providing safe, person-centred care aligned with participant goals and support plans
- Work closely with Team Leaders and Operations Management to support efficient day-to-day operations
Requirements
What you’ll need- Experience in NDIS administration, service coordination, rostering or workforce scheduling
- Practical experience delivering disability support services, ideally with participants with diverse or complex needs
- Understanding of NDIS service agreements, support plans, safeguarding, compliance and documentation requirements
- Knowledge of SCHADS Award rostering principles, or willingness to learn
- Strong organisational skills, initiative and ability to manage competing priorities independently
- Confidence using Microsoft Office and workforce or participant management systems
- Clear communication skills and ability to build positive relationships with participants, families, Support Workers and operational leaders
- Sound judgement and ability to identify and escalate risks appropriately
- Willingness to balance operational responsibilities with hands-on participant support
- Current NDIS Worker Screening Check, or ability to obtain one before commencement
- Current Working with Children Check, where required
- Current First Aid and CPR certification
- Current Australian driver’s licence
- Appropriate working rights in Australia
Benefits
Comp & perks- Employee Assistance Program
- Training and development opportunities, including courses, certifications, and personalised coaching
- Flexible work arrangements
- Casual and part-time options to support work-life balance
- Equal opportunity and diverse, inclusive workplace
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
NDIS Service AgreementsWorkforce SchedulingOperational ReportingParticipant Management SystemsSCHADS Award Rostering Principles
Soft Skills
Organisational SkillsClear CommunicationRelationship BuildingSound JudgementInitiative
Tools & Technologies
Microsoft Office
Certifications & Qualifications
NDIS Worker Screening CheckWorking with Children CheckFirst Aid CertificationCPR CertificationAustralian Driver’s Licence
Industry Keywords
Participant ServicesService AgreementsOperational RecordsIncident Follow-upsPerson-Centred Care