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Posted: 10/16/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in accounts receivable management, customer communication, and process improvement within a healthcare billing context. Capable of analyzing financial implications and preparing documentation for leadership and legal processes.
Highest-signal resume keywords
Accounts Receivable ManagementCustomer Service ExperienceMicrosoft Office ProficiencyCritical Thinking SkillsProcess Improvement
About the role
Key responsibilities & impact- Follow SOPs to reduce accounts receivable balances aged over 60 days
- Contact customers by phone, email, and/or letters
- Handle sensitive information confidentially
- Prepare account-resolution updates for various levels of leadership
- Document all activities and attempts to reduce balances
- Prepare placement packages for outside attorneys for possible litigation
- Communicate by telephone with operations management, physicians, attorneys, and internal customers
- Use tools to obtain improved billing information
- Research and evaluate complex projects or assignments to identify and measure financial implications
- Analyze and determine areas for process improvement and education
Requirements
What you’ll need- High School Diploma or GED or equivalent
- 1 year of work experience in a call center, customer service, collections, or healthcare billing-related work experience
- Prior work experience with meeting deadlines and weekly goals
- Proficiency in Microsoft Office products, including but not limited to Excel
- Ability to compile and organize data
- Critical thinking skills and a basic understanding of medical and computer skills
- Ability to work independently and manage time effectively
- Dedicated, quiet workspace free from distractions
- Internet download speed of at least 50 Mbps; no satellite internet
- Equipment must be connected via Ethernet; Wi-Fi, mobile routers, or hotspots are not supported
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability (STD)
- Long-term disability (LTD)
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounts Receivable ManagementData CompilationFinancial AnalysisHealthcare BillingDocumentation Preparation
Soft Skills
Time ManagementIndependent WorkCommunication Skills
Tools & Technologies
Microsoft ExcelBilling Information Tools
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Call Center ExperienceCollectionsCustomer CommunicationSOP ComplianceLitigation Preparation