Mars

Operations

• Procure all materials and supplies in support of assigned locations
• Support and assist assigned locations with procurement processes within the ERP procurement system
• Communicate issues with multi- or cross-location impact to the Procurement Operations Manager
• Review requisitions to assure correct supplier, pricing, and quantity based on ordering patterns and supplier agreements
• Achieve lowest cost and required need dates
• Communicate purchase orders to suppliers within two business days
• Ensure supplier confirmation for all purchase orders
• Resolve supplier pricing and delivery issues before shipment
• Keep locations informed of deviations from requirements
• Follow up on past-due orders and communicate updated delivery information
• Resolve invoice disputes and document resolutions in the Accounts Payable database
• Provide pricing changes with supporting justification
• Assist locations with procurement-related issues
• File and store purchase order and confirmation paperwork
• Maintain accurate procurement data, including manufacturer, unit of measure, classification, price, lead time, and locations requiring items
• Participate in enterprise initiatives, special projects, and other assigned duties

Operations Buyer

Customer Success Manager

• Grow customer utilization of Antech’s full portfolio, including AIS, Sound, IHD/consumables, and innovative reference lab products
• Support current Antech customers and align efforts with an assigned region
• Identify hospitals ready to grow with Antech and determine tactics to achieve client growth
• Partner with Diagnostic Sales Managers, Diagnostic Sales Associates, and other sales team members on growth initiatives and customer concerns
• Determine client focus areas and work with field sales to achieve growth goals
• Contact identified customers regularly to provide customer service and support retention
• Monitor monthly customer retention lists and territory growth goals to identify growth opportunities and attrition risks
• Coordinate with Marketing and Sales to target customer growth and retention
• Make in-person or virtual calls to hospitals to discuss opportunities and provide support
• Inform customers about Antech innovations, products, programs, and growth marketing tools
• Work with Marketing to identify growth marketing tool and resource needs
• Use Salesforce.com, RingCentral, Microsoft Teams, and Microsoft Office to service accounts and maintain records
• Serve as a subject matter expert on Antech’s product and service portfolio for new-to-organization DSMs and DSAs
• Attend business meetings regarding hospital performance and growth opportunities
• Build relationships with referral sources and connect DSMs with new business opportunities
• Research before site visits to anticipate issues and improve customer experience
• Coordinate daily support activities and customer activities at meetings
• Collect, process, model, and analyze data to identify opportunities
• Route issues to appropriate associates for resolution
• Participate in enterprise initiatives and special projects as assigned
• Navigate ambiguous situations consistently with Mars’ Five Principles and integrity

Diagnostic Success Partner

Manager

• Support the Strategic Demand team and US and Canadian Sales teams in driving Strategic Revenue Management initiatives toward profitable growth for Mars Food North America and customers
• Lead creation of market portfolio pricing and promotion strategy
• Develop annual pricing and promotion plans
• Manage market pricing and promotion practices
• Collaborate with sales teams and marketing/finance partners to optimize revenue and profitability
• Drive increased trade investment productivity, net price realization, and improved mix
• Optimize pack-price architecture, pay-for-performance conditions, and Trade ROI
• Lead and live the Mars Culture, Five Principles, and expected business environment
• Create, implement, and track pricing and promotion strategic plans and improve Pricing & Promo Playbooks
• Partner with Marketing, CMI, Sales, Key Account teams, Customer Marketing, Finance, Commercial, Marketing, R&D, and S&OP+ teams on pricing, promotion, margin, innovation, and planning initiatives
• Analyze trade promotions and develop strategies to maximize Promo ROI
• Update price lists, promotion guidelines, and pricing policies
• Deliver target Gross Margin shape
• Include pricing and promotion recommendations in the Annual Operating Plan and S&OP+ updates
• Co-chair Pricing Council and ensure agreed actions are followed through
• Lead execution, planning, and management of pricing actions and coordinate list price increases
• Provide project management support to execute actions on time and on budget
• Lead development and continuous improvement of advanced pricing and promotion analytics, reporting, optimization, and scenario planning tools
• Support Strategic Demand and Sales teams in the Annual Planning process

Senior Pricing & Promotions Manager

Director

• Own the enterprise Oracle Fusion ERP strategy, multiyear roadmap, business case, investment plan, benefits realization framework, and measurable success outcomes
• Lead end-to-end support and enhancements across Oracle Fusion modules including Financials, Procurement, Supply Chain Management, Inventory, Manufacturing, Planning, Projects, and EPM
• Establish program governance and decision rights; lead steering committee forums and provide executive reporting on scope, schedule, budget, value, risks, dependencies, and decisions
• Partner with Finance, Supply Chain, Operations, Commercial, and R&D leaders to redesign and standardize processes
• Direct solution architecture, configuration, extensions, security design, integrations, environments, release management, and quarterly Oracle update readiness across Oracle Fusion, OIC, and OCI
• Ensure integration with CRM, LIMS, HRIS, banking, tax, logistics, e-commerce, data platforms, and other enterprise systems
• Own ERP data strategy, including migration governance, reconciliation, data quality, retention, reporting, and controls
• Align with Data Governance to define master data management for ERP data domains
• Lead testing strategy and quality management across unit, integration, end-to-end, performance, security, regression, and user acceptance testing
• Drive organizational change management, communications, training, role readiness, adoption measurement, and post-go-live reinforcement
• Maintain platform performance, availability, access controls, segregation of duties, audit readiness, disaster recovery, and compliance
• Build, lead, coach, and retain ERP product, functional, technical, integration, data, and support teams
• Manage system integrators, Oracle, consultants, and managed service providers, including contracts, SOWs, deliverables, SLAs, SLOs, financial performance, and corrective actions
• Operate demand, portfolio, release, incident, problem, and change management processes
• Lead stabilization, hypercare, and continuous improvement after deployment, reducing manual work, technical debt, defects, and process cycle times
• Work primarily in a typical office environment using computers, spreadsheets, databases, email, Internet, telephone, Microsoft Teams, and related office equipment

Director, ERP Systems

Sales

• Welcome customers into stores and provide excellent service
• Deliver the Phoenix customer experience program
• Explore customer needs, answer questions, and provide support
• Optimize sales through effective customer experience and selling techniques
• Act as a Brand Ambassador
• Develop retail and cocoa knowledge to provide a consistent customer experience
• Learn product ranges, categories, cocoa production, manufacturing, allergens, sustainability, and ethics
• Run product tasting sessions and demonstrations
• Receive deliveries and adhere to health and safety guidelines
• Secure stock in stockroom areas
• Present, clean, and organize stock according to guidelines and best-before dates
• Ensure health and safety compliance through daily operations
• Maintain hygiene and cleanliness standards throughout the store
• Maintain store security, including cash, stock, IT, buildings, and health and safety
• In the absence of the Store Manager and Assistant Manager, perform store opening and closing procedures and hold the store keys

Sales Associate

• Welcome customers into stores and provide excellent service
• Deliver the Phoenix customer experience program by exploring customer needs, answering questions, and providing support
• Optimize sales through effective customer experience and selling techniques
• Act as a Brand Ambassador and share retail and cocoa knowledge
• Learn product ranges, production methods, allergens, sustainability, and ethics
• Run product tasting sessions and demonstrations
• Receive deliveries and safely secure stock in stockroom areas
• Present, clean, and maintain stock according to guidelines and best-before dates
• Ensure health and safety compliance through daily operations
• Maintain hygiene and cleanliness standards throughout the store
• Maintain store security for cash, stock, IT, buildings, and health and safety
• In the absence of management, handle store opening and closing procedures and business requirements while holding store keys

Analyst

• Serve as a trusted, category growth-driving partner to Grocery retailers
• Deliver fact-based insights and category solutions that drive mutually beneficial category growth
• Partner with customer management and Sales to align and execute category and brand strategies
• Lead category management initiatives and deliver strategic shopper, category, and market insights
• Build and maintain strong internal and external relationships
• Develop Category Insights Reviews, shelving excellence strategies, JDA planograms, assortment optimization, price/promotion efficiencies, and merchandising effectiveness initiatives
• Analyze syndicated data, shopper insights, retailer POS data, and marketplace trends
• Create and maintain scalable tools, reports, scorecards, and templates
• Analyze category, shopper, and competitive trends to identify growth opportunities
• Support annual customer planning and strategic initiatives with actionable recommendations
• Manage multiple projects and priorities as a trusted category expert for assigned customers
• Develop and activate growth tactics and customer penetration plans for Confectionery, Salty Snacks, and Treats & Snacks categories
• Provide shelf layout, assortment planning, space-to-sales, item placement, and POG recommendations
• Develop, maintain, and communicate POG scorecard performance
• Apply project management skills through ideation, development, piloting, testing, learning, and scaling
• Influence annual planning through partnership with Sales
• Analyze data and create planograms as a technical leader
• Interface with customers at headquarters and represent fact-based selling to stakeholders

Category Analyst, Grocery

Support Engineer

• Provide client and technical support for veterinarian clinic customers using Telemedicine services
• Identify, troubleshoot, and resolve connectivity problems when transferring images from client systems to AIS proprietary systems
• Provide professional client service and data transfer expertise
• Configure customer software for new clients
• Troubleshoot image transfer interruptions involving DR, CR, CT, MRI, and ultrasound software
• Assist with final testing before support calls end
• Configure servers, acquisitions, and review workstations
• Monitor progress, track problem resolution, identify failure patterns, and communicate unresolved problems to management
• Prioritize and complete work on schedule to meet client expectations
• Answer questions and assist team members and other areas
• Manage escalated issues with internal and external groups when needed
• Work with vendors to resolve connectivity issues, test solutions, and implement solutions
• Assist clients in improving image quality
• Participate in enterprise initiatives, special projects, and other assigned duties

AIS Technical Support

Communications

• Collaborate with Royal Canin Marketing to provide scientific support for new product launches and growth of existing products in assigned health territories
• Create, repurpose, and update PowerPoint presentations, point-of-sale documents, and similar consumer-centric materials
• Ensure scientific content is accurate, relevant, goal-driven, and uses optimal media
• Lead curriculum development for the Royal Canin Academy in assigned health territories
• Develop tailored user journeys and identify new content needs
• Lead learning innovation for veterinary professional and internal stakeholder education
• Evolve the nutrition onboarding curriculum for new hires with portfolio leads and Learning & Development Veterinarian
• Manage and curate scientific information, including research papers, market data, visual resources, and global Royal Canin assets
• Work with Regulatory & Legal teams to produce compliant materials
• Educate new and existing Royal Canin associates on scientific and nutritional topics
• Develop expertise through relationships with Key Opinion Leaders, veterinary groups, continuing education, and self-study
• Partner with in-field and national account associates on market trends and business needs
• Provide escalated nutritional case consultations
• Collaborate with Mars Veterinary Health, Strategic Accounts, and Digital Sales Support teams on projects
• Deliver virtual Continuing Education training sessions for veterinarians personally and through coordination with KOLs
• Create CE programs for delivery by Royal Canin Scientific Services Veterinarians and on demand
• Represent Royal Canin with professional associations and support conference education and sponsorship initiatives
• Collaborate with external and internal research partners on scientific initiatives and global strategies
• Work from home as needed and perform additional responsibilities as assigned

Scientific Communications Veterinarian

Artificial Intelligence

• Develop target audience profiles across the Mars corporate brand stakeholder ecosystem, including Consumers, Associates, Government/Policy Makers, and Media/Industry Influencers
• Create audience definitions and illuminate insights, needs, and opportunities
• Establish a quantitative framework for evaluating trust across the Mars corporate brand stakeholder ecosystem
• Establish a model to evaluate reputational impact attribution
• Provide ongoing support for brand reputation updates with senior leadership
• Partner with the Corporate Affairs team to define and execute an annual learning plan for foundational knowledge and key campaigns/initiatives
• Manage the learning plan budget of less than $500K
• Identify opportunities to accelerate and adopt AI tools and workflows to drive data and analytics, including AI-enabled solutions/innovation and opportunities for efficiencies and cost savings
• Serve as the AI Center of Excellence for global Corporate Affairs
• Identify AI opportunities across the global Corporate Affairs function
• Build AI capability/upskilling across the Corporate Affairs community
• Drive adoption of AI tools and workflows within everyday communications activities
• Identify opportunities to improve operational efficiency
• Advise on AI-enabled solutions that support Corporate Affairs teams and strategic priorities
• Report to the Corporate Brand and Purpose VP
• Collaborate with the Corporate Affairs capabilities sponsor and Data Technology

Brand Insights, AI Innovation Manager

• Support the Global Transfer Pricing Transformation Lead in executing the transfer pricing workstream strategy and roadmap
• Coordinate transfer pricing requirements gathering across regions, business units, and functional teams
• Analyze transfer pricing policies and document SAP S/4HANA business and process requirements
• Support design reviews for intercompany sales, services, royalties, cost allocations, and management fee processes
• Partner with Finance, Intercompany, Supply Chain, and IT teams to incorporate transfer pricing requirements into solution design
• Assist in defining requirements for transfer pricing calculations, allocations, markups, and true-up processes
• Review impacts of legal entity structures, plants abroad, principal models, and supply chain operating models on SAP design
• Support development and execution of transfer pricing testing strategies, test scripts, and defect management processes
• Track risks, issues, decisions, and action items related to transfer pricing deployment activities
• Facilitate alignment between global template standards and local business requirements
• Support change management, training, and deployment readiness activities
• Assist with audit readiness and documentation supporting transfer pricing compliance objectives
• Produce transfer pricing business requirements documentation, functional requirements, process design recommendations, process flows, calculation and allocation requirements, test results, defect logs, controls and governance documentation, training materials, deployment readiness assessments, status updates, and post-go-live support documentation

Transfer Pricing Transformation Manager

Engineer

• Responsible for the design and installation of projects
• Serve as a senior active member of the Engineering community, site technical team, local engineering team, and assigned project teams
• Deploy engineering expertise to successfully execute and deliver projects
• Manage projects to deliver safe, secure, and environmentally responsible results
• Engage project team members and encourage proactive completion of assigned tasks
• Manage project execution, functional support, and self-development
• Contribute to a winning environment promoting safety, trust, and confidence
• Comply with and reinforce safety, security, and environmental policies

Senior Project Engineer

• Develop and continuously improve sales effectiveness frameworks, processes, and operating standards across the region
• Optimize sales call plans, territory coverage, and route planning to maximize field force productivity and return on investment
• Monitor performance metrics and sales effectiveness indicators, identifying opportunities for improvement and growth
• Act as the subject matter expert and primary point of contact for sales systems, tools, and operational processes
• Lead the adoption and implementation of new technologies, automation solutions, and AI-enabled tools to increase efficiency
• Partner with regional stakeholders, IT teams, and external providers to deliver system enhancements and new capabilities
• Serve as a key user and business owner for Salesforce CRM and related sales systems, ensuring an excellent user experience and effective system utilization
• Drive cross-functional projects focused on process optimization, operational excellence, and business transformation

Sales Operations and Effectiveness Manager, CEE

• Execute the Vet Business Unit strategy and achieve business objectives/KPIs by delivering account-specific sales goals
• Identify clinic opportunities and leverage sales data
• Grow relevance, access to clinics, and Vet recommendation within the assigned geography
• Translate product, category, customer, and clinic data into business opportunities
• Develop and execute a territory business plan based on clinic operational needs
• Establish and grow relationships with clinic decision-makers
• Develop and deliver compelling, data-driven presentations for Veterinary staff
• Collaborate with Account teams, Digital Sales, Inside Accounts, Scientific Affairs, and other stakeholders
• Execute the Veterinary Business Unit sales strategy
• Conduct quarterly business reviews with the Line Manager and adjust strategies, tactics, and investments
• Manage expense and sales budgets
• Complete CRM call reports, expense reports, and presentations accurately and on time

Veterinary District Sales Manager

• Drive profitable commercial growth by translating pricing, promotional, and portfolio data into actionable revenue strategies
• Conduct deep-dive diagnostics on base and promotional price elasticities
• Analyze portfolio mix, pack price-value curves, and consumer price points
• Translate SRM frameworks into trade guidelines and guardrails for Sales and Finance during Joint Business Planning cycles
• Collaborate with the Student Assistant to maintain accurate and centralized price files, governance logs, and analytical data sets
• Design and refine ROI simulation tools for Sales teams
• Design and deploy tracking and ROI models for Qualitative Trade Terms and commercial incentives
• Build and maintain mix simulation tools for volume-price-mix trade-offs and portfolio profitability
• Report to the SRM Head and work across SRM, Sales, and Finance

Operations Buyer

Diagnostic Success Partner

Senior Pricing & Promotions Manager

Director, ERP Systems

Sales Associate

Sales Associate

Category Analyst, Grocery

AIS Technical Support

Scientific Communications Veterinarian

Brand Insights, AI Innovation Manager

Transfer Pricing Transformation Manager

Senior Project Engineer

Sales Operations and Effectiveness Manager, CEE

Veterinary District Sales Manager

SRM Analyst – North Europe