Medtronic

Sales

• Lead growth of Medtronic's Endovascular business within the assigned territory
• Develop strategic customer relationships and drive adoption of innovative therapies
• Achieve or exceed sales objectives
• Provide healthcare professionals with product expertise, procedural support, and education
• Develop and execute strategic territory plans
• Identify opportunities within existing accounts and execute account expansion strategies
• Manage territory operations, customer coverage, account records, expenses, and policy compliance
• Scrub into aortic procedures and provide clinical expertise, technical guidance, and real-time product support
• Lead sales presentations, generate new business opportunities, and strengthen Medtronic's competitive position
• Deliver timely customer solutions and product education
• Build internal partnerships and communicate market, customer, and competitive insights
• Maintain clinical, technical, and competitive product knowledge
• Travel frequently to customer sites, transport products and equipment, stand or walk for prolonged periods, and work in clinical environments with exposure to radiation and infectious diseases

Senior Principal Aortic Sales Representative – North MA, ME, VT, NH

Engineer

• Develop the next generation of technology for treatment of heart rhythm disorders
• Develop novel algorithms and software for diagnosis and therapy during cardiac ablation procedures
• Design, develop, and test signal processing algorithms implemented as high-performance, high-reliability production code for a medical device
• Collaborate with the hardware engineering team on electronics and firmware to support signal processing needs
• Manage signal processing pipelines within Affera software products
• Perform verification and validation of signal processing and computational algorithms
• Analyze bench, preclinical, and clinical data to inform design decisions and verification activities
• Work collaboratively with other engineering teams in an office environment

Principal Signal Processing Engineer – Cardiac Ablation Solutions

Product Manager

• Develop and execute short- and long-term strategic marketing plans covering commercial strategy, product promotion, internal training, evidence strategy, and medical education
• Develop product positioning, messaging, and value propositions using customer insights and market research
• Contribute to marketing materials, sales tools, and training resources supporting field teams and product adoption
• Monitor the competitive landscape, clinical evidence trends, and emerging technologies
• Work with regional marketing and sales teams to execute marketing strategy and achieve commercial objectives
• Partner with clinical, R&D, regulatory, operations/supply chain, quality, and marketing communications teams on product initiatives and coordinated execution
• Support product strategy, launch execution, and KOL engagement for the Global/US Coronary Marketing team
• Support marketing strategy for coronary devices, emerging technologies, and future product launches serving CAD patients

Senior Product Manager – Global/US Coronary

Security Engineer

• Secure cardiac ablation medical device solutions within the R&D organization
• Integrate cybersecurity into real-time systems, embedded firmware, connected devices, and other product security contexts
• Implement security requirements across the medical device development lifecycle from design through deployment
• Partner with cross-functional and engineering teams on product security
• Conduct threat modeling and vulnerability assessments
• Identify, prioritize, and help mitigate security risks throughout the product lifecycle
• Support design and delivery of secure medical devices
• Implement secure boot, secure communications, data protection, software update mechanisms, system integration protections, and access controls
• Apply NIST, OWASP, and IEC 81001-5-1 standards and guidance
• Stay current on cybersecurity trends affecting medical devices and health software
• Serve as a technical subject matter expert and mentor others
• Share best practices and help advance long-term product security strategy and cybersecurity posture

Principal Product Security Engineer – Medical Device

Account Manager

• Drive surgeon demand across the full Surgical COT portfolio
• Develop and execute strategic sales plans
• Identify practice trends and cultivate key customer relationships
• Work with clinical and administrative stakeholders to expand business opportunities
• Execute business reviews and contribute to regional and national conversion efforts
• Serve as the main point of contact across MDT account teams
• Lead account-level contractual strategies
• Optimize contracts and drive category expansion across One Surgical
• Own and execute quarterly Customer Business Reviews
• Develop and maintain relationships with economic and clinical stakeholders
• Engage Key Opinion Leaders to support portfolio growth
• Drive adoption and utilization of Surgical COT products, including Stapling, Energy, Wound Closure, Electrosurgery, Situate, and Access & Instrumentation
• Cultivate relationships with field distribution partners
• Leverage partnership programs and account intelligence to increase market share
• Achieve or exceed disposable and hardware quotas
• Expand contract categories and improve opportunity management and forecasting accuracy
• Drive to multiple accounts throughout the Northwest Indiana territory

Surgical Account Manager, NW Indiana

Clinical Specialist

• Provide clinical, technical, and product knowledge support to existing and potential customers
• Build and maintain customer relationships and provide customer training at all levels
• Coordinate and collaborate with NRCs and Surgical Synergy team members on customer installations
• Represent Medtronic during technology-enabled procedures and provide technical assistance
• Maintain system hardware and software to maximize performance
• Install software and hardware upgrades and perform preventative maintenance
• Provide telephone clinical support and act as primary customer liaison for repair and technical support issues
• Track customer calls and issues and provide timely information to district teams
• Report complaints and partner with CSM/NRCs to ensure resolution
• File weekly site visit and customer contact reports
• Educate and train physicians and hospital personnel on technical matters
• Serve as a clinical resource for surgeons, clinicians, and trainees
• Provide customer tips, shortcuts, and suggestions
• Participate in customer training for internal and external partners
• Train hospital staff and Surgical Synergy Clinical Support team members
• Identify prospective new users for Navigation and Robotics
• Attend sales meetings, training programs, conventions, and trade shows
• Submit reports and information as directed
• Support complex new image-guided products and applications
• Collaborate with the Surgical Synergy Region Manager and CSM on customer support priorities
• Provide input on new product development based on field experience
• Document new and existing installations
• Adhere to company policies and conduct business ethically

Clinical Specialist, Cranial & Spinal Technologies

• Develop and execute short- and long-term strategic marketing plans spanning commercial strategy, product promotion, internal training, evidence strategy, and medical education
• Develop product positioning, messaging, and value propositions using customer insights and market research
• Contribute to marketing materials, sales tools, and training resources supporting field teams and product adoption
• Monitor the competitive landscape, clinical evidence trends, and emerging technologies
• Work with regional marketing and sales teams to execute marketing strategy and achieve commercial objectives
• Partner with clinical, R&D, regulatory, operations/supply chain, quality, and marketing communications teams on product initiatives and coordinated execution
• Support product strategy, launch execution, and key opinion leader engagement for the Global/US Coronary Marketing team
• Support marketing strategy for coronary intervention devices, emerging technologies, and future product launches serving coronary artery disease patients

• Provide clinical, technical, and product knowledge support to existing and potential customers
• Build and maintain customer relationships and provide customer training
• Coordinate and collaborate with NRCs and Surgical Synergy team members for customer installations
• Represent Medtronic during technology-enabled procedures and provide technical assistance
• Maintain system hardware and software to maximize performance
• Install software and hardware upgrades and perform preventative maintenance
• Provide telephone clinical support and technical support for repair issues
• Act as primary Medtronic customer liaison for repair and technical support issues
• Provide district teams with information about customer concerns, issues, and market opportunities
• Report complaints and partner with CSM/NRCs to ensure resolution
• File weekly site visit and customer contact reports
• Educate and train physicians and hospital personnel on technology-enabled procedures
• Serve as a clinical resource for surgeons, clinicians, and trainees
• Conduct customer training and train-the-trainer programs
• Train Surgical Synergy Clinical Support team members on current procedures and technologies
• Identify prospective new Navigation and Robotics users with NRCs, Spinal Sales, and NS Representatives
• Attend sales meetings, training programs, conventions, and trade shows
• Support complex new image-guided products and applications
• Document new and existing installations
• Collaborate with the Surgical Synergy Region Manager and CSM to prioritize technical support and service goals
• Provide input on new product development based on field experience
• Adhere to company policies, Quality System, BCS requirements, and ethical standards

• Drive surgeon demand across the full Surgical COT portfolio
• Develop and execute strategic sales plans
• Identify practice trends and cultivate key customer relationships
• Work with clinical and administrative stakeholders to expand business opportunities
• Execute business reviews and contribute to regional and national conversion efforts
• Serve as the main point of contact across MDT account teams
• Lead account-level contractual strategies
• Optimize contracts and drive category expansion across One Surgical
• Own and execute quarterly Customer Business Reviews
• Develop and maintain relationships with key economic and clinical stakeholders
• Support portfolio growth by engaging Key Opinion Leaders
• Drive adoption and utilization of Surgical COT products
• Cultivate relationships with field distribution partners
• Leverage partnership programs and account intelligence to increase market share
• Achieve or exceed disposable and hardware quotas
• Expand contract categories and improve opportunity management and forecasting accuracy
• Reside within the territory and drive to multiple accounts throughout the region

Surgical Account Manager – NW Indiana

• Secure cardiac ablation medical device solutions within the R&D organization
• Integrate cybersecurity into real-time systems, embedded firmware, connected devices, and product security contexts
• Implement security requirements across the medical device development lifecycle from design through deployment
• Conduct threat modeling and vulnerability assessments
• Identify, prioritize, and help mitigate security risks throughout the product lifecycle
• Support secure medical device architecture and implement secure boot, secure communications, data protection, software update mechanisms, system integration protections, and access controls
• Apply NIST, OWASP, and IEC 81001-5-1 standards and guidance
• Partner with cross-functional engineering and development teams
• Stay current on cybersecurity trends affecting medical devices and health software
• Share best practices and advance long-term product security strategy
• Serve as a technical subject matter expert and mentor others
• Contribute to initiatives improving cyber resilience and product security posture

• Lead growth of Medtronic's Endovascular business within the assigned territory
• Develop strategic customer relationships and drive adoption of innovative therapies
• Achieve or exceed sales objectives
• Provide physicians with product expertise, procedural support, and education
• Develop and execute strategic territory plans
• Identify opportunities within existing accounts and develop strategic account plans
• Manage territory operations, customer coverage, account records, expenses, and policy compliance
• Scrub into aortic cases and provide clinical expertise, technical guidance, and real-time product support
• Lead sales presentations and generate new business opportunities
• Deliver timely customer solutions and product education
• Build internal partnerships and communicate market, customer, and competitive insights
• Maintain clinical, technical, and competitive product knowledge
• Travel frequently to customer sites and work in clinical environments

• Develop the next generation of technology for treatment of heart rhythm disorders
• Develop novel algorithms and software for diagnosis and therapy during cardiac ablation procedures
• Design, develop, and test signal processing algorithms as high-performance, high-reliability production code for a medical device
• Collaborate with the hardware engineering team on electronics and firmware to support signal processing needs
• Manage signal processing pipelines within Affera software products
• Perform verification and validation of signal processing and computational algorithms
• Analyze bench, preclinical, and clinical data to inform design decisions and verification activities
• Take ownership of key software features while working collaboratively with other engineering teams

Customer Support

• Lead, support, and develop a team of Customer Service Representatives and Specialists to deliver high-quality customer support and achieve performance targets.
• Oversee and manage daily operations, resource allocation, service levels, and key performance indicators.
• Manage complex customer escalations and ensure their prompt resolution in collaboration with internal and external stakeholders.
• Collaborate with Service and Repair teams and cross-functional departments to ensure alignment of operational requirements and customer service processes.
• Promote accountability, customer focus, and continuous improvement through performance management and coaching.
• Lead the implementation and adoption of process improvements, system enhancements, and organizational change initiatives.
• Analyze operational performance data, identify improvement opportunities, and implement corrective actions.
• Ensure compliance with quality standards, regulatory requirements, audit expectations, and company policies.

Senior Customer Service Supervisor

Supervisor

• Supervise daily prior authorization and reimbursement support operations for pain intervention therapies
• Coach, develop, and manage team performance to achieve service, quality, and productivity objectives
• Monitor payer requirements, coverage policies, and authorization processes to support timely patient access
• Resolve complex reimbursement, coverage, and escalation issues with payers, providers, and internal stakeholders
• Analyze operational metrics and implement process improvements to enhance efficiency and customer experience
• Partner with reimbursement, sales, clinical, and patient access teams to address coverage and payment barriers
• Develop and deliver training on prior authorization workflows, payer requirements, and reimbursement processes
• Ensure compliance with company policies, payer guidelines, and applicable healthcare regulations

Prior Authorizations Supervisor – Pain Interventions

• Prospect and develop new and existing Ambulatory Surgery Center accounts
• Execute strategic sales plans across cardiovascular, medical-surgical, and spine/pain product portfolios
• Serve as the primary remote point of contact for ASC customers
• Build and maintain long-term customer partnerships
• Partner with field sales representatives on account strategies, customer engagement, and growth objectives
• Coordinate cross-portfolio sales efforts and align internal stakeholders
• Conduct virtual presentations, product education sessions, and business reviews
• Use CRM systems, analytics, and sales data to identify opportunities, track performance, and optimize sales strategies
• Drive portfolio penetration and product adoption
• Deliver responsive customer support and high customer satisfaction