Philips

Marketing

• Define detailed requirements for product, solution, and service development based on customer insights and market trends
• Develop product, software, and lifecycle specifications aligned with portfolio marketing strategies
• Develop and maintain value propositions, business cases, product specifications, claims roadmaps, and plans
• Execute product and claims strategies with limited supervision
• Collaborate with regional Centers of Excellence and cross-functional teams
• Guide product positioning, optimize margins, and align with business, regulatory, and financial goals
• Use analytics, market insights, competitor activity, customer feedback, and performance metrics to evaluate product success and refine strategies
• Ensure regulatory compliance, quality standards, and product integrity throughout the product lifecycle
• Partner with regulatory affairs and quality assurance teams
• Support testing protocol design, implementation, and refinement
• Manage product launches and ensure timely delivery and alignment with project objectives
• Maintain relationships with key opinion leaders through advisory boards and educational initiatives
• Guide channel strategies and develop go-to-market plans to drive product adoption and revenue growth

Downstream Marketing, Advanced Imaging

Project Manager

• Lead multiple complex end-to-end patient monitoring, therapeutic care, IT, and capital equipment implementations
• Coordinate, lead, and motivate cross-functional internal and external sales, clinical, and technical teams
• Partner with hospital-assigned project managers and key stakeholders
• Develop and manage comprehensive project plans using Philips project management methodology and tools
• Create and maintain detailed work breakdown structures to define scope, deliverables, and execution timelines
• Lead change, risk, communication, stakeholder, and resource management planning
• Ensure projects are delivered according to the statement of work
• Drive successful implementation and an exceptional customer experience

Customer Project Manager

Consultant

• Deliver onsite and remote technical support for customer issues
• Diagnose and resolve system, network, and application issues
• Install, configure, integrate, and test patient monitoring and IT infrastructure solutions
• Troubleshoot technical challenges using approved tools, test equipment, and diagnostic methodologies
• Analyze root causes and implement sustainable solutions
• Document system configurations, troubleshooting activities, and support procedures
• Follow configuration management and version control practices
• Collaborate with senior engineers, clinical partners, sales, and service teams
• Build technical expertise and contribute to knowledge-sharing and service-improvement initiatives
• Support healthcare customers across Missouri, Iowa, and Montana

Healthcare Technical Consultant

Clinical Specialist

• Provide clinical customer support as the clinical application knowledge expert
• Facilitate solutions design, optimization, configuration, and delivery of Philips Hospital Patient Monitoring products
• Serve as a clinical resource to Philips HPM customers
• Collaborate with field service, sales, and project management organizations throughout multiphase implementation and go-live processes
• Establish and maintain relationships with internal partners and customers
• Understand customer goals and develop clinical solutions implementation and usage plans
• Deliver consultative, advanced clinical services focused on workflows and optimization
• Manage clinical aspects of implementations, including workflow assessment, education needs evaluation, education planning, custom configuration requirements, equipment and application education, first customer use, change adoption, and monitoring solution optimization
• Apply product and clinical knowledge to troubleshoot technical implementations involving networks and clinical informatics systems
• Travel approximately 90% across the district, with average daily driving of 1–4 hours
• Support the zone and occasionally travel nationally

Clinical Solution Specialist, Patient Monitoring – Field: West/Central Florida

Field Engineer

• Manage customer relationships through effective use of technical knowledge
• Install, troubleshoot, service, and maintain medical imaging equipment at customer sites
• Provide customer service by meeting commitments and arrival times and resolving customer needs
• Understand customers’ businesses and competitive environments and generate service revenue
• Participate in the regional work team and improve team processes
• Identify training gaps and increase capability and capacity, including qualification in multiple modalities and learning new tools
• Complete administrative duties including timesheets, service work orders, expense reports, FCOs, preventive maintenance, installation documents, and site/service documentation
• Follow Philips, state, and federal regulatory, training, quality, and safety requirements
• Use tools, resources, and escalation processes to resolve customer and system problems
• Complete preventive maintenance, FCOs, installations, and related tasks
• Diagnose and resolve electronic, network, and mechanical problems
• Travel approximately 70% across the specified geography, with average driving time of 1–4 hours daily and occasional overnight, air, or train travel

Field Service Engineer – Medical Imaging

• Provide remote technical support and diagnostics to healthcare customers and field partners using advanced remote access technologies
• Respond to customer inquiries as a Philips representative with timely and accurate troubleshooting support
• Resolve service issues using internal tools, systems, and knowledge resources
• Escalate complex product issues to higher-level support
• Use remote capabilities to resolve issues efficiently and reduce onsite service dispatches
• Serve as a frontline remote technical expert for healthcare customers and field teams
• Perform field-role responsibilities outside company facilities, generally at customer or supplier locations

Service Engineer

Program Manager

• Lead end-to-end implementation program delivery, maintaining accountability for scope, schedule, budget, quality, and customer satisfaction
• Serve as the primary leadership contact for a large Canadian healthcare customer
• Build relationships with executive stakeholders, clinical leaders, IT teams, government organizations, and partner organizations
• Establish and lead program governance, executive steering committees, risk management processes, escalation frameworks, and cross-functional decision-making forums
• Coordinate multidisciplinary implementation teams and collaborate with Sales, Solutions Architecture, Clinical Consulting, Engineering, Support, Customer Success, and other stakeholders
• Drive operational excellence through resource planning, capacity management, performance monitoring, continuous improvement initiatives, and team development
• Lead delivery of a complex, enterprise-scale healthcare IT implementation program in Canada

Senior Program Manager, Enterprise Imaging Implementations

• Deliver onsite and remote technical support for customer issues
• Diagnose and resolve system, network, and application issues
• Install, configure, integrate, and test patient monitoring and IT infrastructure solutions
• Apply knowledge of customer environments and requirements to optimize system implementation and long-term performance
• Troubleshoot technical challenges using approved tools, test equipment, and diagnostic methodologies
• Analyze root causes and implement sustainable solutions to improve system stability
• Maintain documentation of system configurations, troubleshooting activities, and support procedures
• Follow configuration management and version control practices
• Collaborate with senior engineers, clinical partners, sales, and service teams
• Build technical expertise and contribute to knowledge-sharing and service-improvement initiatives
• Travel approximately 75% across Northern Illinois and Wisconsin to customer and healthcare locations

Technical Consultant – Patient Monitoring

• Manage customer relationships through effective technical knowledge
• Install, troubleshoot, service, and maintain imaging equipment at customer sites
• Provide customer service by adhering to customer entitlements, setting expectations, meeting commitments and arrival times, and resolving customer needs
• Understand customers’ businesses and competitive environments and generate service revenue
• Participate in the regional work team, improve team processes, and identify training gaps
• Increase capability and capacity, including qualification in multiple modalities and learning new tools
• Complete administrative duties including timesheets, service work orders, expense reports, Field Change Orders, preventative maintenance, installation documents, and site/service documentation
• Adhere to training, quality, safety, Philips, State, and Federal regulatory requirements
• Use tools, support, resources, and escalation processes to resolve customer and system problems
• Complete preventive maintenance, field change orders, installations, and related tasks
• Diagnose and resolve electronic, network, and mechanical problems
• Travel approximately 70% across the specified geography, with average daily driving of 1–4 hours and occasional overnight, air, or train travel

Field Service Engineer – Imaging Systems

• Deliver onsite and remote technical support for customer issues
• Diagnose and resolve system, network, and application issues
• Support installation, configuration, integration, and testing of patient monitoring and IT infrastructure solutions
• Apply customer environment and requirements knowledge to implement and optimize systems
• Troubleshoot technical challenges using approved tools, test equipment, and diagnostic methodologies
• Analyze root causes and implement sustainable solutions to improve system stability
• Maintain documentation of system configurations, troubleshooting activities, and support procedures
• Follow configuration management and version control practices
• Collaborate with senior engineers, clinical partners, sales, and service teams
• Build technical expertise and contribute to knowledge-sharing and service-improvement initiatives
• Deliver reliable technology that improves patient care and outcomes

Manager

• Lead complex contract negotiations and ensure terms align with company goals, legal requirements, and organizational standards
• Provide strategic guidance on high-value, complex GPO and enterprise contracts to senior leadership, the C-suite, and key stakeholders
• Draft, review, negotiate, and execute intricate contracts
• Conduct risk assessments and develop mitigation strategies
• Resolve complex contractual disputes
• Ensure contractual terms can be operationalized across fulfillment, invoicing, and downstream processes
• Partner with sales, operations, legal, and other functions on RFP/RFI/RFQ efforts
• Improve contract processes and tools
• Mentor team members
• Contribute to policy and strategy development

Principal Contracts Manager

• Serve as the frontline remote technical expert for healthcare customers and field teams
• Deliver rapid diagnostics and issue resolution
• Provide remote technical support and diagnostics using advanced remote access technologies
• Respond to customer inquiries as a Philips representative
• Resolve service issues using internal tools, systems, and knowledge resources
• Escalate complex product issues to higher-level support
• Use remote capabilities to reduce the need for onsite service dispatch
• Work with a variety of Philips products

• Provide telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners
• Act as a Philips Representative when responding to customer inquiries
• Resolve customer service events using Philips tools and resources
• Escalate customer product issues to higher-level support
• Use remote tools to resolve issues and avoid dispatching Field Service Engineers
• Implement best practices and process improvements while diagnosing problems
• Apply effective solutions and determine follow-up actions
• Drive productivity through remote tools and technical skills
• Respond to product inquiries by telephone, email, or chat
• Work in a field role outside company facilities, generally at customer or supplier locations

• Manage customer relationships through technical knowledge
• Install, troubleshoot, service, and maintain medical imaging equipment at customer sites
• Provide customer service, set expectations, meet commitments and arrival times, and resolve customer needs
• Understand customers’ businesses and competitive environments and generate service revenue
• Participate in regional work teams and improve team processes
• Identify training gaps and increase capability and capacity, including qualification in multiple modalities and learning new tools
• Complete administrative duties including timesheets, service work orders, expense reports, Field Change Orders, preventive maintenance, installation documents, and site/service documentation
• Adhere to training, quality, safety, and regulatory requirements
• Use tools, support, resources, and escalation processes to resolve customer and system problems
• Complete preventive maintenance, Field Change Orders, installations, and related tasks
• Diagnose and resolve electronic, network, and mechanical problems
• Travel approximately 70% across the specified geography, with average driving time of 1–4 hours daily; occasional overnight, air, and train travel may be required

Supplier Quality

• Manage supplier qualification and lifecycle activities, including supplier onboarding, Approved Supplier List maintenance, qualification records, supplier changes, periodic reviews, and Supplier Quality Agreement administration
• Maintain accurate, complete, current supplier documentation within applicable quality systems
• Monitor supplier quality, delivery, and compliance metrics; identify trends, communicate risks, and escalate issues
• Coordinate supplier quality issue resolution, including Supplier Corrective Action Requests, investigations, follow-up actions, timelines, records, and closure
• Support and continuously improve supplier selection, qualification, ASL management, performance monitoring, SCAR, and Supplier Quality Agreement processes
• Maintain procedures, work instructions, templates, and forms and assist with process enhancements
• Partner with Procurement, Regulatory Affairs, Legal, and Quality teams to ensure supplier quality compliance and audit readiness
• Support audits, inspections, training, stakeholder guidance, and supplier record maintenance
• Work cross-functionally in a Philips health technology company to support quality and regulatory compliance

Downstream Marketing, Advanced Imaging

Customer Project Manager

Healthcare Technical Consultant

Clinical Solution Specialist, Patient Monitoring – Field: West/Central Florida

Field Service Engineer – Medical Imaging

Service Engineer

Senior Program Manager, Enterprise Imaging Implementations

Technical Consultant – Patient Monitoring

Field Service Engineer – Imaging Systems

Technical Consultant – Patient Monitoring

Principal Contracts Manager

Service Engineer

Service Engineer

Field Service Engineer – Medical Imaging

Supplier Quality Specialist