Ryder System, Inc.

Supply Chain

• Manage the overall financial, operational, and employee aspects of multiple accounts
• Retain and grow business profitably across the assigned accounts
• Ensure financial, employee, safety, and customer satisfaction goals are met
• Set goals, assess skills, create IDPs, support career development, conduct performance evaluations, and provide ongoing feedback
• Handle disciplinary actions, warning documentation, and performance improvement plans
• Identify situations requiring escalation to the director
• Develop direct and indirect reports and provide relevant HR skills training
• Select qualified personnel and maintain corrective staffing levels
• Create location processes, maintain SCLM, and cross-train CLS and CLC staff
• Resolve customer satisfaction issues and review and improve KPI tracking
• Ensure staff training in transportation/distribution management
• Improve employee retention and reduce accidents and unnecessary overtime
• Follow up on collision/team safety reporting and first reports of injury
• Recommend and implement location process improvements and assign responsibilities
• Conduct ongoing self-audits of location processes and individual accountabilities
• Reconcile SOX invoices, prepare SOX revenue recognition, and invoice customers
• Perform other duties as assigned

Group Logistics Manager

Engineer

• Support Ryder's Continuous Improvement culture across the business
• Apply continuous improvement methods to new and existing operations
• Identify, lead, and drive operational change through data-driven continuous improvement, engineering, and automation efforts
• Collect data, perform statistical analysis, map and document processes, identify process gaps, and implement improvements
• Develop and execute transformation plans to drive customer value
• Drive improvements in safety, quality, delivery, cost, and employee development metrics
• Manage and complete high-impact continuous improvement projects
• Support start-ups, retrofits, and expansions, including pricing inputs, go-live, and steady-state certifications
• Identify and support automation projects
• Interact regularly with account management and customers
• Coach employees in continuous improvement, quality assurance, and Lean principles
• Apply engineering methods including product slotting, labor time studies, layouts, flow optimization, data profiling, and resource modeling
• Potentially supervise continuous improvement engineering and quality professionals and participate in hiring, coaching, and performance management
• Facilitate and execute Value Stream Maps and Kaizen Events, including A3 charter creation, pre-work, results delivery, and sustainment
• Coach process owners on Lean methods and operational excellence
• Report data and actions against site objectives
• Make inventory and supply chain strategy recommendations
• Design, implement, monitor, and maintain the QMS
• Implement and monitor a standardized corrective action system
• Support regulatory compliance and certification requirements
• Perform Quality Assurance functions for start-ups or expansions

Lead Industrial Engineer – Warehouse

Customer Success Manager

• Manage assigned accounts in the Business Unit
• Educate and develop customer interest in Ryder services, including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services
• Attain or exceed assigned sales quotas and profit targets
• Maintain regular in-person and virtual customer contact
• Develop sales penetration plans to expand Ryder's wallet share
• Segment accounts by growth, renewal, retention and risk of loss opportunities
• Present Ryder services and capabilities
• Develop relationships with customer buying influencers
• Understand customers' businesses, goals and objectives
• Collaborate with DTS/SCS to develop upsell opportunities
• Facilitate relationships between customers and Ryder departments or vendors
• Ensure contracted services are delivered
• Conduct customer reviews and monitor voice-of-customer results
• Identify competitive alternatives and share-of-wallet opportunities
• Support transitions of accounts sold upstream in Ryder's services portfolio
• Update CRM with account details and interactions
• Anticipate problems through continuous customer and staff dialogue
• Provide customers with operational performance information
• Educate customers on new services, policy changes and best practices for using leased trucks efficiently
• Pursue training and improvement of sales skills, industry knowledge and personal growth
• Perform other duties as assigned

Customer Engagement Manager – Sales

Business Development Rep

• Develop new customer business within the assigned sales territory
• Educate prospects on the value of Ryder's services using the Ryder Sales Process
• Develop sales plans and analyze prospect profitability, competitive influences, and account risks
• Develop pre-sales strategies for target accounts
• Build a sales activity pipeline sufficient to meet and exceed quota revenues
• Respond proactively to furnished leads
• Represent the full spectrum of Ryder services
• Work with ARs and CDMs to transition accounts and increase sales opportunities
• Work with National Sales to generate sales opportunities within the assigned territory
• Ensure completion of new customer orientation
• Work with DSDs to develop DCC opportunities
• Identify prospect needs and requirements through needs assessments and prepare value-based proposals
• Develop account-selling strategies to improve effectiveness
• Familiarize GMs and CDMs with sales in progress and their potential impact
• Contribute to effective account transitions
• Perform administrative functions supporting accounts
• Report sales activity to management and complete sales protocol and SOM compliance activities
• Create supportive working relationships with CBUs
• Leverage resources such as MDS, Safety, and Finance to expand opportunities
• Develop account profile information for prospect solicitations
• Train and improve sales skills, industry knowledge, and personal growth
• Perform other duties as assigned

Business Development Manager – Outside Sales

• Support Ryder's Continuous Improvement culture across transportation operations
• Identify and implement operational change through data-driven continuous improvement, engineering, and automation efforts
• Improve safety, quality, delivery, cost, and employee development metrics
• Collect data, perform statistical analysis, and map and document processes
• Identify process gaps and recommend and implement process improvements
• Develop and execute continuous improvement and transformation plans
• Manage and complete continuous improvement and steady-state engineering projects
• Assess CI initiatives and provide recommendations for future activities
• Support automation projects and interact regularly with operations management
• Apply engineering methodologies, Lean tools, and quality standards
• Apply product slotting, labor time studies, layout and flow optimization, data profiling and analysis, and resource modeling
• Facilitate and execute Value Stream Maps and Kaizen Events, including A3 charter creation, pre-work, results delivery, and sustainment follow-up
• Provide regular reports on data and actions against site objectives
• Make Supply Chain strategy recommendations
• Perform other duties as assigned

Transportation Continuous Improvement Engineer

Recruitment

• Source, screen, and interview candidates
• Complete offer negotiation and acceptance processes
• Complete contractor hiring administrative processes
• Onboard new contractors
• Administer defined external and internal recruitment processes
• Develop and manage relationships with the Dedicated Senior Operations Team, Hiring Managers, Human Resources, and recruitment teammates
• Provide recruitment updates and inform management of market conditions affecting contractor recruitment
• Execute recruitment strategies, including advertising methods, job fairs, remote recruitment techniques, and maintenance of recruitment materials
• Keep management informed of recruitment progress and recruiting issues
• Meet customer satisfaction objectives through full recruitment of assigned accounts
• Perform other duties as assigned

Recruiter I

Manager

• Maintain the financial plan through effective vendor management and continuous review of costs and service improvements through Ryder RFP processes
• Manage contracts and leases for Ryder facilities and ensure Ryder’s interests regarding operating expenses
• Manage space and occupancy and design construction services for regional administrative facilities
• Lead physical plant services for electrical, UPS, generators, HVAC, plumbing, data/voice wiring, and major computer center infrastructure
• Lead exterior and interior landscaping and oversee the Environmental Services team
• Manage facility-related contracts, including HVAC, waste management, elevator service, and other disciplines
• Serve as team lead and vital member of the Disaster Recovery/Business Continuity program
• Manage the Food Services Director and Business Dining Service provider staff
• Manage day-to-day office services, including mail, copier management, shipping and receiving, and express mail services
• Manage, approve, and ensure processing of facility business payables
• Manage day-to-day security functions, including visitor access and security badge access
• Remain on call 24x7 to ensure constant operation for employees, including a major call center and data center
• Liaise with internal and external customers for meetings, training seminars, and catering
• Perform other duties as assigned

Warehouse Maintenance Manager

• Support Ryder's Government Relations efforts, focusing on state and local issues, project management, and internal policy development
• Contribute to select federal initiatives
• Manage internal government relations programs, policies, and initiatives through project management support
• Develop and maintain governing policies, internal controls, procedures, documents, and systems
• Monitor and analyze federal, state, and local regulations and legislation relevant to Ryder
• Define and track measurable advocacy outcomes tied to business priorities
• Communicate progress, risks, recommendations, and additional items
• Collaborate with cross-functional teams and subject matter experts to develop policy-related strategies and initiatives
• Integrate government relations strategies into business planning, project execution, community engagement, and external messaging
• Develop written analyses, talking points, advocacy materials, and communications content
• Manage contributors, content creators, contractors, and third-party vendors
• Liaise with and manage relationships with governments, policymakers, trade associations, customers, consultants, and other stakeholders
• Maintain knowledge of Ryder's advocacy priorities and relevant regulations and legislation
• Deliver enterprise program outcomes, stakeholder alignment, and strategic initiative execution
• Report to the Senior Director of Corporate Affairs

Manager – Government Relations

Compliance

• Ensure compliance with applicable Federal (FMCSA, DOT) and State regulations and Company policies
• Serve as subject matter expert for the drug and alcohol program and pre- and post-employment processes
• Provide guidance and policy interpretation
• Complete complex transactions
• Identify, analyze, and resolve critical issues with the highest level of accuracy, accountability, and reliability
• Manage and monitor various program transactions using multiple applications
• Work in a fast-paced environment

Drug and Alcohol Compliance Coordinator – Pre and Post Employment Programs

Logistics Specialist

• Communicate daily/shift goals of the facility and work groups
• Communicate and report plans to obtain operational goals
• Assist with and train hourly employees, SNEs, and other specialists
• Lead employees through in-depth training and continuous review of policies, procedures, and processes
• Make decisions for location activities, including demand planning, supplier calls, customer interactions, and specialized process troubleshooting
• Support and aid in developing system and process training
• Perform operational administrative functions supporting location activities and customers
• Identify and solve operational issues by implementing continuous improvement and LEAN initiatives
• Strengthen team unity, goals, productivity, and results
• Float across Supply Chain Operations Associate roles and multiple shifts as needed
• Interact with carriers and customers based on account complexity and scope
• Perform other duties as assigned

• Oversee day-to-day operations within an assigned function
• Manage all aspects of Operations and Account Management
• Lead direct reports and support attainment of daily operational goals
• Manage customer service satisfaction and expectation management
• Manage staffing performance and development of exempt and non-exempt employees
• Manage day-to-day planning and scheduling
• Manage health and safety
• Ensure compliance with state, local, and federal regulations
• Perform other duties as assigned
• Provide off-shift support during critical customer network disruption or crisis

Assistant Warehouse Manager

• Manage all activities associated with efficient operation of accounts
• Manage quality operations within a 136,000-square-foot distribution and kitting facility
• Manage and develop a team of eight Quality Associates
• Drive quality excellence, compliance, continuous improvement, and customer satisfaction
• Serve as the primary point of contact for customer quality matters
• Lead root cause investigations, corrective and preventive actions (CAPA), customer audits, and resolution of quality concerns
• Manage performance of salaried and hourly employees, resolve performance issues, and ensure policy and procedure compliance
• Collaborate with senior management and customers to determine needs and expectations and operate the account accordingly
• Handle employee payroll
• Analyze weekly and monthly P&L statements to determine account profitability
• Provide financial data and weekly operations reports to senior management
• Manage accounts payable, vendor quotes for purchased materials, and customer invoicing
• Hold safety and security meetings, provide safety training, and ensure compliance with safety regulations
• Perform other duties as assigned

Warehouse Quality Control – Inventory Manager

Sales

• Receive oversight from a Senior Vice President of Sales and day-to-day supervision from the local DOS
• Participate in a tailored training and development plan preparing for future DOS openings
• Handle inbound and outbound sales activities
• Execute the business unit's marketing plan
• Maintain accurate data in the marketing database
• Maximize market rate opportunities
• Generate rental, lease, and used vehicle sales leads
• Maintain and expand existing customer relationships
• Coordinate inventory levels to meet customer demand
• Execute sales and marketing initiatives to meet Ryder market share goals
• Manage profitability, operations, and asset management of a rental location
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction
• Maintain compliance with company and regulatory requirements
• Maximize rental fleet utilization based on marketplace conditions
• Drive profitable revenue growth and resolve customer concerns, issues, and disputes
• Build effective relationships with internal and external customers
• Open and close the rental office and perform daily yard checks
• Complete rental agreements and paperwork and respond to telephone inquiries
• Coordinate and schedule vehicle service and repairs with Maintenance staff
• Perform on-call representative duties based on scheduling
• Perform other duties as assigned

Sales Manager

Operations

• Lead operations across distribution centers in Mississauga, Ontario, and Calgary, Alberta for a major telecommunications customer
• Accountable for operational performance, financial results, customer satisfaction, safety, and continuous improvement
• Build and maintain regional or corporate customer relationships and represent Ryder in meetings and Quarterly Business Reviews
• Forecast, plan, manage, and ensure assigned accounts meet defined financial targets; develop mitigation plans
• Manage operations to meet or exceed internal and external KPIs
• Lead accounts during peak seasons, special projects, and implementations
• Identify expansion opportunities and participate in business development and startup activities for new customers
• Monitor and hold operations accountable for safety targets and culture
• Oversee deployment of Ryder’s Lean Guiding Principles and foster continuous improvement
• Hire, train, guide, and supervise Group Logistics Managers I and II
• Potentially oversee transportation, packaging, and/or reverse logistics
• Perform other duties as assigned

Director, Customer Logistics – Telecommunications Operations

Learning and Development

• Design, build and deliver instructionally sound eLearning and educational resources, including video, microlearning and quick reference guides
• Design, develop and support learning programs for an enterprise-wide audience
• Develop course outlines, scripts and related documents throughout design and development phases
• Analyze and evaluate instructional approaches, materials and delivery methodologies for effectiveness and audience appropriateness
• Design engaging learning activities aligned with Ryder’s goals, operating principles and competencies
• Develop storyboards for e-learning and videos using creative, innovative and evidence-based approaches
• Utilize virtual and web-based learning tools and resources, including Storyline and Rise
• Collaborate with subject matter experts to design, develop and implement courses and instructional resources
• Establish, influence and communicate guidelines and recommendations for instructional design, content development and project management processes
• Monitor trends in training and adult learning and apply them to Learning Design initiatives