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SHI International Corp.Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Microsoft Volume Licensing sales support, including managing customer accounts, processing licensing transactions, and ensuring compliance with Microsoft’s business model. Strong analytical and communication skills are essential for improving customer satisfaction and operational efficiency.
Highest-signal resume keywords
Microsoft Volume Licensing Sales SupportCustomer Account ManagementMicrosoft CertificationsAnalytical ThinkingCross-Functional Collaboration
About the role
Key responsibilities & impact- Manage the day-to-day operations of Microsoft customer accounts
- Support tactical customer requests involving licensing, quoting, ordering, and administrative activities
- Prepare, validate, and deliver Microsoft quotes across CSP, EA, MPSA, and other licensing programs
- Coordinate order placement, contract processing, entitlement submissions, and fulfillment
- Manage license additions, reductions, transfers, true-ups, subscription changes, and other transactions
- Validate pricing, agreement eligibility, licensing requirements, and supporting documentation
- Partner with Licensing Strategists on financial events and agreement lifecycle activities
- Improve process efficiency, reduce turnaround times, and deliver a high-quality customer experience
- Maintain relationships with customers, Licensing Strategists, Customer Success Managers, and Microsoft stakeholders
- Support customer retention and satisfaction throughout the Microsoft customer lifecycle
Requirements
What you’ll need- Bachelor’s degree or equivalent relevant work experience required
- Experience providing Microsoft Volume Licensing sales support
- Earn and maintain relevant Microsoft certifications and badges
- Minimum of 1 year of experience in an Account Management, Sales, or related customer-facing role
- Ability to travel to SHI, partner, and customer events as needed
- Strong analytical thinking skills
- Consultative mindset and customer-focused guidance
- Exceptional attention to detail and accuracy
- Excellent written and verbal communication skills
- Strong ownership and initiative
- Customer advocacy skills
- Effective time management and prioritization skills
- Adaptability and learning agility
- Ability to collaborate across sales, customer success, operations, and Microsoft stakeholder teams
- Strong governance, documentation, and organizational skills
- Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Dynamics, and Copilot
- In-depth understanding of Microsoft’s business model, architectural frameworks, and technology solutions
- Expertise in Microsoft volume licensing agreements and operational processes
- Knowledge of Microsoft products, services, and licensing programs
- Understanding of State and Local Government and/or Education customer requirements, regulations, and operational environments
- Experience working in cross-functional environments with sales, services, technical, and partner teams
Benefits
Comp & perks- Continuous professional growth and leadership opportunities
- Health, wellness, and financial benefits
- World-class facilities and the technology needed to thrive in offices or remotely
- Medical benefits
- Vision benefits
- Dental benefits
- 401K
- Flexible spending
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft Volume Licensing AgreementsOrder ProcessingContract ManagementPricing ValidationEntitlement SubmissionsSubscription ManagementOperational ProcessesDocumentation SkillsCustomer Retention StrategiesProcess Improvement
Soft Skills
Attention to DetailCustomer AdvocacyTime ManagementAdaptabilityConsultative Mindset
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft DynamicsMicrosoft Copilot
Certifications & Qualifications
Microsoft Certifications
Industry Keywords
Customer Lifecycle ManagementState and Local Government RequirementsEducation Customer RequirementsSales SupportOperational Environments