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Posted: 10/12/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HR software onboarding and training, with a strong focus on customer support and problem-solving. Possesses excellent organizational skills and the ability to manage multiple priorities while delivering a positive customer experience.
Highest-signal resume keywords
HRIS ExperienceCustomer SupportSoftware TrainingMicrosoft Office ProficiencyProblem-Solving Skills
About the role
Key responsibilities & impact- Help new clients get started with HR software, including initial setup and onboarding
- Demonstrate the system and provide practical training
- Respond to customer questions and support requests
- Investigate problems, find solutions and refer more technical issues to colleagues
- Develop a thorough understanding of Cintra's HR software
- Share customer feedback and ideas to improve systems and services
- Work closely with colleagues across Cintra to deliver a great customer experience
Requirements
What you’ll need- Practical experience using an HR system (HRIS) as part of your current or previous role
- Confidence navigating software, exploring features and learning new processes
- A natural ability to explain things clearly and help others understand how systems work
- A helpful, patient and customer-focused approach
- Good organisational skills, attention to detail and the ability to manage competing priorities
- An inquisitive mind and a willingness to investigate problems and find solutions
- Good working knowledge of Microsoft Office, including Excel, Word, Outlook and Teams
- Experience delivering formal training or providing dedicated software support would be useful, but isn't essential
- Willingness to complete full training on Cintra's HR system
Benefits
Comp & perks- A friendly, supportive team who enjoy working together
- Hybrid working from our modern Milton Keynes office in Linford Wood, with on-site parking
- Company-funded health checks
- Electric vehicle salary sacrifice
- Breakfast club
- Full training and opportunities to develop your skills in HR technology
- The opportunity to work with a wide range of businesses and make a real difference to their experience
- A culture built on trust, flexibility and continuous learning
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HRISSoftware NavigationTraining DeliveryProblem InvestigationAttention to Detail
Soft Skills
Customer-Focused ApproachClear CommunicationOrganizational SkillsPatienceInquisitive Mind
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft Teams
Industry Keywords
HR SoftwareOnboardingCustomer ExperienceFeedback Improvement