Travelers

General

• Develop and execute strategic business plans and annual plans with local leadership
• Share accountability for regional profit and loss results within assigned regions
• Monitor field execution for the assigned line or industry segment
• Establish and adjust execution strategies based on financial and operational results
• Collaborate with BI Business Center leadership to achieve performance and underwriting standards
• Inspire quality results within the Specialty Practice
• Maintain specialization and awareness of industry trends through forums, boards, and bureaus
• Share accountability for complex, high-risk, or difficult-to-close specialty deals
• Inform product strategy for the assigned line or industry segment
• Participate in Portfolio CUREs and assessments of the line or industry
• Obtain corporate support for underwriting needs in assigned jurisdictions
• Partner with the Business Unit RVP and HR on recruiting and staff development
• Coach, train, develop, and provide performance management feedback
• Build internal business partnerships and external relationships
• Engage key distribution agents and specialists on behalf of Travelers
• Collaborate with local leadership on distribution and agency management
• Promote a consultative marketing and sales culture
• Perform other duties as assigned

Field Practice Lead – Oil & Gas

Learning and Development

• Complete structured onboarding to Travelers systems and protocols
• Gain exposure to Personal and Business Insurance claims of basic to moderate complexity
• Learn strategies for investigating, negotiating, and resolving claims
• Determine what happened, estimate damage, determine applicable coverages, and help customers through the claims process
• Observe Claim Professionals through desk work and ride-alongs with experienced employees
• Work with a designated manager/mentor through core assignments
• Develop customer service, analytical, and problem-solving skills
• Complete challenging and meaningful project work
• Perform other duties as assigned

Claim Professional Development Program Internship, CPDP Intern

General Counsel

• Analyze, investigate, and resolve Bond & Specialty Claims of lower severity and complexity with close supervision
• Retain, monitor, and manage outside counsel and vendors using incident response and litigation management plans and budgets
• Negotiate settlements for lower-severity and lower-complexity litigation matters
• Prepare management reports on loss development, financial exposure, and resolution strategies
• Develop and coordinate recovery efforts with the Recovery Management Unit
• Attend mediations, settlement conferences, trials, depositions, and internal/external business meetings as needed
• Provide legal and business support to underwriting colleagues, including negotiating indemnity documentation, drafting product forms and endorsements, reviewing contracts and bond forms, and supporting marketing or risk management efforts
• Support stakeholders and customers throughout the claims process
• Ensure compliance with BSI Claims processes, procedures, and best practices
• Maintain thorough claim documentation, decisions, communications, claim files, record-keeping standards, and confidentiality protocols
• Prepare timely and thorough coverage evaluations and correspondence to insureds
• Perform other duties as assigned

Associate Claim Counsel – Condo/HOA

Account Executive

• Handle inbound and outbound calls to sell new policies to prospective customers
• Guide customers through the new business sales process from start to finish
• Process card payments and Direct Debits accurately
• Deliver exceptional customer service
• Navigate regulated guidelines and provide mandatory compliance information clearly on every call
• Help UK small business customers select appropriate insurance cover
• Drive sales growth and support the company’s mission of enabling big dreams for small businesses

Sales Consultant

Associate

• Participate in structured training classes covering insurance policies, claim processes, systems, and procedures
• Assess coverage to determine compensability
• Investigate claims by gathering information from policyholders, claimants, and witnesses
• Obtain additional evidence and assess claims for potential fraud
• Establish claim reserves, determine claim resolution amounts, and issue accurate payments
• Develop and execute action plans for claim resolution
• Communicate claim status to all parties, including business customers
• Maintain accurate claim activity records in claim management systems
• Adapt to new workflows, technology implementations, system upgrades, and digital tool rollouts
• Perform other duties as assigned

Associate Auto Claim Representative

• Participate in structured training classes covering insurance policies, claim processes, systems, and procedures
• Assist in reviewing, investigating, and documenting Workers Compensation claims under close supervision
• Investigate, develop, and evaluate action plans for claim resolution
• Assess coverage and determine claim compensability under Workers Compensation
• Evaluate claims for potential fraud
• Participate in telephonic and/or onsite file reviews
• Determine coverage, compensability, and exposure based on policy terms and claim facts
• Gather information from policyholders, claimants, witnesses, and third-party providers
• Communicate claim status to business customers, injured employees, medical providers, and legal counsel
• Maintain accurate claim activity records in claim management systems
• Coordinate medical treatment to support returning injured parties to work
• Demonstrate openness to continuous learning, particularly in AI and digital transformation
• Perform other duties as assigned

Workers Compensation Return to Work Associate

Data Scientist

• Manage portions of business or technical projects focused on analytical and Generative AI solutions
• Share expertise through discussions, presentations, and peer reviews
• Set and manage expectations with business partners for small projects
• Identify potential conflicts and build consensus with limited guidance
• Design, build, and evaluate reusable GenAI tools, skills, agents, and workflows
• Rapidly prototype emerging AI capabilities and advance successful experiments toward scalable, production-ready solutions
• Support rollout and enablement of approved AI tools through technical guidance, experimentation, training, office hours, and hands-on user partnership
• Communicate analysis, insights, and results to teams, peers, and business partners
• Tailor communication to different audiences with guidance
• Mentor and support less experienced analytic talent
• Onboard new employees and interns
• Support recruiting and talent assessment efforts
• Support training and skill development initiatives
• Perform other duties as assigned

Senior Data Scientist – Customer Experience GenAI

Social Media Manager

• Own the end-to-end earned media and public relations strategy to drive brand visibility in the insurance and small business sectors.
• Optimize PR content and placement strategy to increase Simply Business citations in LLMs and AI-driven summaries.
• Develop and lead response plans for brand reputation issues and social media or earned-media crises.
• Lead and manage the external PR agency, including KPIs, budgets, and integrated results.
• Design and execute a spokespeople strategy to maximize executive impact across press, speaking engagements, and social channels.
• Develop executive content, including press releases, contributed articles, and keynote presentations.
• Collaborate with the Content Lead to align executive communications with brand narrative and go-to-market strategy.
• Create and manage a strategic storytelling calendar for media and industry stakeholders.
• Cultivate relationships with journalists, industry analysts, and media partners in the insurance sector.
• Own strategic direction and daily execution of brand social media accounts, including Meta, TikTok, YouTube, Reddit, and LinkedIn.
• Oversee community engagement, social listening, and real-time responses in partnership with Customer Service.
• Track and report PR and social media metrics, including Share of Voice, engagement, and referral traffic.

Senior Manager, Public Relations, Social Media

• Design and develop analytical and Generative AI solutions
• Share knowledge through discussions, presentations, and peer reviews
• Set and manage expectations with business partners for small projects
• Identify potential conflicts and build consensus with guidance
• Design, develop, and evaluate Generative AI solutions
• Experiment with emerging AI technologies and move successful prototypes toward scalable, production-ready capabilities
• Support implementation and enablement of approved GenAI tools through hands-on partnership with users
• Communicate analysis, insights, and results to managers, peers, and business partners
• Tailor communication to the audience with guidance
• Mentor or serve as a resource for less experienced analytic talent
• Onboard new employees and interns
• Support intern recruiting and talent assessment efforts
• Support training and skill development initiatives
• Perform other duties as assigned

Data Scientist – Customer Experience GenAI

Data Engineer

• Build and operationalize complex data solutions
• Correct problems and apply data transformations
• Recommend data cleansing and quality solutions
• Design complex data solutions
• Analyze complex data sources to determine value and usage
• Recommend data for inclusion in analytical processes
• Apply data governance, security, and quality practices
• Collaborate across teams to support delivery
• Educate end users on complex data products and analytics environments
• Analyze, assess, and resolve complex data and system defects and incidents
• Test data movement, transformation code, and data components
• Support data pipelines and solutions for artificial intelligence, machine learning, and business intelligence

Data Engineer II, dbt, AWS

Accounting Manager

• Prepare journal entries, account reconciliations, and payment requests
• Prepare schedules used in external reports for SEC filings and Department of Labor filings
• Compile, review, and analyze complex financial data for variance analysis, reporting, and accuracy
• Develop and validate financial analyses for key performance metrics
• Prepare components of business and financial plans, budgets, and forecasts
• Review and approve internal management financial reporting for accuracy, completeness, and consistency
• Review external financial statements, including ERISA, GAAP, SEC, and STAT reporting
• Perform and review financial controls in accordance with Sarbanes-Oxley requirements
• Prepare and review documentation supporting internal and external audits
• Maintain compliance with financial regulatory requirements and internal accounting policies
• Participate in projects involving financial reporting changes, reorganizations, mergers, and acquisitions
• Provide coaching, training, and mentoring as needed
• Perform other duties as assigned

Accounting Manager, Corporate Benefits and Reporting

Risk

• Provide Underwriting with account knowledge regarding hazards, controls, and management
• Evaluate how companies identify and manage inherent risk factors
• Differentiate accounts from others in similar classes of business
• Maintain a consistent field presence, spending approximately 20%–50% of the time onsite with customers
• Travel to customers, including possible long-distance, overnight, and multi-night trips
• Partner with Underwriting to select, retain, and grow a profitable book of business
• Build and maintain relationships with Underwriting, Claims, Risk Control Specialists, and Brokers
• Complete risk assessment evaluations for moderate- to highly complex accounts, severe-loss exposures, multi-location companies, and larger fleets
• Write technically detailed reports assessing risk and articulating recommendations
• Evaluate customer needs through loss analysis and customer readiness
• Provide Risk Control products and services to help control losses
• Identify uncontrolled exposures and influence customers to take corrective actions
• Provide risk-mitigation solutions using company resources
• Stay current with technical subjects, regulatory requirements, and emerging issues
• Create a valued customer experience during assessments and service encounters
• Perform other duties as assigned

Risk Control Technical Consultant – Construction Safety

Product Designer

• Provide design expertise and leadership within the Management Liability Value Stream
• Contribute to experience vision and strategy
• Collaborate with product, engineering, data, business, end users, technology partners, and outside partners
• Lead research and design of products and services, including journeys, information architecture, scenarios, personas, interactions, content, and visuals
• Plan and execute mixed-method user research and usability testing
• Lead synthesis and insights generation; analyze and communicate recommendations to stakeholders
• Advocate for research findings to inform strategic decisions
• Guide collaborative human-centered design activities
• Communicate design direction and rationale and support prioritization
• Apply accessibility and inclusive design principles
• Apply Travelers Design System and Agile methodology
• Identify opportunities to improve experiences and modernize legacy systems with AI-driven enhancements
• Contribute to improved tools, methods, and processes within the Experience Design practice
• Ensure design work aligns with brand guidelines and quality standards
• Manage multiple concurrent projects across platforms and initiatives
• Stay current on experience design trends, especially AI-powered product design
• Participate in Experience Design Community events and share knowledge
• Continuously learn and pursue personal development
• Perform other duties as assigned

Experience Design Lead – Bond and Specialty Insurance

Representative

• Manage, inspect, evaluate, negotiate, and settle first-party property claims
• Perform in-person inspections at customers’ residences and properties
• Review, investigate, and document property claims under limited supervision
• Gather information from policyholders, claimants, and third-party vendors
• Analyze leases, contracts, by-laws, and other relevant documents
• Determine and apply coverage for property damages according to policy terms
• Establish the scope of building and contents losses
• Prepare written and computer-assisted estimates with management guidance
• Communicate professionally with customers, representatives, vendors, and internal stakeholders
• Negotiate with contractors and insured representatives
• Maintain accurate claim activity records in claim management systems
• Adapt to technology implementations, system upgrades, and AI-related digital tools
• Assess and inspect dwellings and structures, including roofs, attics, and crawl spaces
• Travel to support customers across multiple locations
• Perform other assigned duties

Property Claim Representative

Appraiser

• Inspect and assess vehicle damage from accidents, weather events, or other covered losses through virtual or on-site inspections
• Perform estimate reviews and collaborate with repair facilities to ensure claim accuracy, consistency, and quality
• Prepare repair estimates using industry-standard estimating software
• Evaluate and settle vehicle total losses by determining actual cash value through market research and valuation tools
• Negotiate repair costs and settlements with body shops, customers, and third-party claimants
• Identify and document pre-existing damage, prior repairs, and potential fraud indicators
• Collaborate with claim representatives, body shops, and vendors to coordinate repairs and resolve coverage or repair issues
• Explain the appraisal process, answer questions, and keep vehicle owners informed throughout the claim lifecycle
• Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
• Perform other duties as assigned