Travelers

Insurance

• Assist with development of insurance product and coverage strategies and product development initiatives
• Create and conduct formal presentations for leadership
• Create and revise policy and non-policy forms with minimal assistance
• Create filing documentation and assist with responses to Department of Insurance questions
• Validate form changes against state regulations and statutes using compliance tools and other resources
• Present forms to stakeholders and seek input, agreement, and approvals
• Conduct competitor coverage analysis and create side-by-side coverage comparisons
• Conduct impact analysis and execute changes in accordance with countrywide initiatives and state laws and regulations
• Adhere to form workflow processes and controls and utilize forms development and testing/validation tools
• Facilitate policy and non-policy form development using rate, quote, issuance, and publishing systems
• Assist with implementation of form changes in systems
• Develop communication, documentation, training, and marketing materials
• Assist with training presentations
• Perform other duties as assigned

Senior Analyst, Coverage & Forms – Personal Insurance

• Complete a comprehensive four-month paid classroom training program with ongoing support
• Learn multiple personal lines insurance products across diverse carriers
• Provide one-on-one insurance coverage guidance
• Connect current customers to additional products and services
• Handle inbound and outbound calls in a call center environment
• Represent InsuraMatch positively and establish customer rapport
• Ensure exceptional customer experiences
• Multitask across multiple systems to gather information for quoting, underwriting, and closing sales
• Communicate professionally with customers verbally and via email
• Develop product, underwriting, and sales expertise to counsel and sell insurance products
• Meet quality, efficiency, underwriting, and sales metrics
• Receive and implement professional coaching
• Handle objections and articulate product features, benefits, and value
• Manage inbound business opportunities and maintain client communication until sale completion
• Perform other duties as assigned

Insurance Advisor – Trainee

Representative

• Participate in structured training classes covering insurance policies, claim processes, systems, and procedures
• Assess coverage to determine compensability
• Investigate claims by gathering information from policyholders, claimants, and witnesses
• Partner with resources to obtain evidence and assess claims for potential fraud
• Establish claim reserves, determine claim resolution amounts, and issue accurate payments
• Develop and execute action plans for claim resolution
• Communicate claim status to all parties, including business customers
• Maintain accurate claim activity records in claim management systems
• Adapt to new workflows, technology implementations, system upgrades, and digital tool rollouts
• Manage personal and business insurance damage claims involving automobiles, heavy equipment, mobile equipment, and property damage
• Acquire and maintain relevant insurance licenses
• Perform other duties as assigned

Auto Physical Damage Claim Representative

• Manage auto physical damage claims from first notice of loss through resolution and settlement
• Handle low to moderate complexity cases, including total loss evaluations and vehicle repair oversight
• Evaluate policy terms, conditions, exclusions, coverage, liability, and damage
• Negotiate equitable settlements within authority
• Coordinate with appraisal teams and repair facilities
• Investigate claims, gather facts, document findings, and maintain accurate claim records
• Determine settlement amounts and communicate settlements to insureds and claimants
• Write denial letters, Reservation of Rights, and other claim correspondence as appropriate
• Provide timely and professional communication to customers, representatives, and internal stakeholders
• Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
• Perform other duties as assigned

Auto Damage Claim Representative

• Manage auto physical damage claims from first notice of loss through resolution and settlement
• Handle low to moderate complexity cases, including total loss evaluations and vehicle repair oversight
• Evaluate policy terms, conditions, and exclusions to determine coverage, liability, and damage
• Negotiate equitable settlements within authority
• Coordinate with appraisal teams and repair facilities to obtain information and ensure accurate damage assessments
• Conduct investigations, document findings, and maintain accurate claim records in claim management systems
• Determine settlement amounts based on appraisal estimates
• Convey claim settlements to insureds and claimants
• Write denial letters, Reservation of Rights, and other correspondence as appropriate
• Provide timely and professional communication to customers, representatives, and internal stakeholders
• Adapt to new technology implementations, system upgrades, and AI-related digital tool rollouts

• Manage, inspect, evaluate, negotiate, and settle first-party property claims
• Perform in-person inspections at customers’ residences and properties
• Review, investigate, and document property claims under limited supervision
• Gather information from policyholders, claimants, and third-party vendors
• Analyze leases, contracts, bylaws, and other relevant documents
• Determine and apply coverage for property damages according to policy terms
• Establish scopes of damage for building and contents losses
• Prepare written and computer-assisted estimates with management guidance
• Communicate professionally with customers, representatives, vendors, and internal stakeholders
• Negotiate with contractors and insured representatives
• Maintain accurate claim activity records in claim management systems
• Adapt to technology implementations, system upgrades, and AI-related digital tools
• Acquire and maintain required insurance licenses and/or UAS Remote Pilot Certification
• Inspect all areas of dwellings and structures, including roofs, attics, and crawl spaces
• Travel extensively, including overnight stays, to support customers across multiple locations
• Perform other assigned duties

Outside Property Claim Representative

Operations

• Partner with claim professionals to assist customers
• Build customer relationships and address customer questions and concerns
• Triage and route callers to the appropriate department
• Answer claim status and payment questions
• Document claim files, including notes and diaries
• Request reports and records and review medical bills, mail and wage statements
• Prepare claim documents for legal and medical reviews
• Report and assign claims and transition closed files to and from off-site storage
• Receive, sort, scan, upload and process incoming and outgoing mail
• Order, receive and distribute supplies and equipment
• Process and issue claim payments, vendor invoices, attorney expenses and medical processing fees
• Process and document returned checks, voided checks and credits
• Maintain accurate records and information management
• Prepare, generate and review operational, line of business and financial reports
• Update data discrepancies in reports and systems
• Perform financial controls, assessments, reconciliations and data entries
• Perform other duties as assigned

Claim Operations Specialist

Learning and Development

• Complete structured onboarding to Travelers systems and protocols
• Gain exposure to Personal and Business Insurance claims of basic to moderate complexity
• Learn strategies for investigating, negotiating, and resolving claims
• Determine what happened, estimate damage, determine applicable coverages, and help customers through the claims process
• Observe Claim Professional work through desk assignments and ride-alongs with experienced employees
• Work with a designated manager/mentor through core assignments
• Develop customer service, analytical, and problem-solving skills
• Complete challenging and meaningful project work
• Perform other duties as assigned

Claim Professional Development Program Intern

Attorney

• Handle lower-value and lower-complexity claims under close supervision
• Investigate, evaluate, negotiate, and resolve assigned claims
• Analyze and apply policy coverage accurately
• Negotiate and settle claims proactively and reserve claims accurately
• Instruct, liaise with, and manage external vendors while monitoring service quality and costs
• Authorize claim payments and reserves within agreed handling authority
• Maintain data accuracy
• Develop and maintain effective external and internal business relationships
• Support team members and participate in individual and shared project work
• Communicate actions and their impact across technical, operational, sales, and financial disciplines
• Participate in training and learning and development activities
• Perform other assigned duties

Associate Claim Professional – Solicitor

Full-stack Engineer

• Complete intermediate end-to-end engineering tasks for specific system assignments
• Develop, analyze, configure, test, debug, troubleshoot, document, monitor health/alerts, and implement solutions based on user or system design specifications
• Participate in troubleshooting, conduct impact analysis, and escalate appropriately
• Perform analysis, design, development, and configuration functions
• Define technical requirements for assignments of intermediate complexity
• Participate in analysis, assessment, and resolution of defects and incidents
• Independently tackle well-scoped problems within team guidelines
• Expand technical knowledge and capabilities
• Perform other duties as assigned

Software Engineer I – MERN, AWS

Director

• Conduct and oversee complex qualitative and quantitative primary research projects from initial scoping through final report generation and presentation
• Use diverse methodologies and sources to synthesize research findings into clear, actionable insights
• Develop research projects and deliverables, including proposals, project plans, data specifications, and final reports
• Act as a strategic consultant and present findings to internal partners
• Manage timelines and resources across multiple projects with minimal management support
• Assess data accuracy, credibility, and appropriateness while ensuring quality standards
• Serve as an Engagement Lead or member of an Engagement Team for business or corporate functions
• Potentially manage staff, monitor team work quality, and provide coaching and performance management
• Perform other duties as assigned

Director, Market Research

Associate

• Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training
• Assess coverage to determine compensability
• Investigate claims by gathering information from policyholders and claimants to verify facts of loss
• Bring claims to resolution with accurate and timely payments
• Communicate claim status to all parties
• Maintain accurate claim activity records in claim management systems
• Adapt to technology implementations, system upgrades, and digital tool rollouts, including AI tools, while maintaining productivity and service quality
• Handle personal insurance claims involving automobiles and property damage
• Progress toward independent claims handling and full claims responsibility after completing the typical 8–12 month program
• Perform other duties as assigned

Associate Claim Representative, Auto Express

Manager

• Design, execute, and analyze annual salary surveys and market benchmarking data
• Implement, maintain, and evolve job architecture, grading systems, and salary bands
• Conduct gender pay gap reporting and internal equity audits
• Lead annual salary review and bonus cycles
• Provide frameworks and data toolkits for people managers
• Partner with Finance to forecast total compensation spend
• Ensure compliance with local labor laws and tax regulations across UK and US markets
• Support the design and calculation of bonus schemes
• Administer equity/LTIP programs
• Collaborate with the Global Head of Total Rewards and Benefits Manager
• Support benefits, wellbeing, and recognition projects as workload demands

Reward Manager

Account Executive

• Manage claim programs for a portfolio of business insurance customers
• Leverage multi-line claim product/service knowledge to market services to agents, brokers, and customers
• Consult with internal service partners to customize sales strategies for prospective customers
• Deliver sales presentations highlighting Travelers Claim Services and differentiators
• Design and implement onboarding for new customers
• Analyze customer, industry, and peer loss data to identify trends and consult on loss experience
• Collaborate with Underwriting and Marketing business partners on new business and retention goals
• Educate and train internal business partners, agents, and brokers on Travelers Claim services
• Support claim partners with customer service training and education
• Perform other duties as assigned

Claim Account Executive

• Manage Workers' Compensation claims with lost time through conclusion
• Negotiate settlements where appropriate
• Coordinate medical and indemnity positions with a Medical Case Manager
• Handle assigned claims of low to moderate complexity and, with close to moderate supervision, claims of greater complexity
• Investigate claims by assessing policy coverage and contacting insureds, injured workers, medical providers, and other parties
• Establish and update reserves, including actuarial reserves, and document rationale
• Determine causal relatedness of medical conditions
• Manage files for quality, timely contact, documentation, and proactive resolution of outstanding issues
• Return injured parties to work and coordinate appropriate medical treatment with internal nurse resources
• Collaborate with medical and legal specialty resources to pursue claim resolution opportunities
• Develop strategies addressing statutory benefit entitlement, medical diagnoses, Medicare Set Asides, return to work, structured settlements, and litigation
• Prepare required letters and state filings within statutory limits
• Pursue offset opportunities including apportionment, contribution, and subrogation
• Evaluate claims for potential fraud
• Manage inventory with documented action plans for timely file closing or reassignment
• Manage litigation and resolve benefits toward optimal outcomes
• Negotiate claims settlements within designated authority, including structured settlements or annuities where appropriate
• Perform other assigned duties

Senior Analyst, Coverage & Forms – Personal Insurance

Insurance Advisor – Trainee

Auto Physical Damage Claim Representative

Auto Damage Claim Representative

Auto Physical Damage Claim Representative

Outside Property Claim Representative

Claim Operations Specialist

Claim Professional Development Program Intern

Associate Claim Professional – Solicitor

Software Engineer I – MERN, AWS

Director, Market Research

Associate Claim Representative, Auto Express

Reward Manager

Claim Account Executive

Return To Work Claim Representative, Workers Compensation