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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Frontend Development with a focus on React and Next.js, alongside a strong understanding of cloud technologies and serverless computing. Capable of resolving technical issues and improving customer experience through effective communication and collaboration within a remote team.
Highest-signal resume keywords
Frontend DevelopmentReactNext.jsCloud TechnologiesServerless Computing
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Assist customers with technical problems and questions when using Vercel products and services.
- Resolve customer concerns and handle cases for all Vercel customers.
- Handle customer issues outside of regular case channels.
- Work with the community to provide advice and assistance.
- Develop and improve internal tools alongside engineering.
- Complete engineering work on a regular basis.
- Specialize in a specific product area and own it within the team.
- Improve internal documentation, processes, and policies.
- Assist Customer Success Managers with Enterprise requests.
- Help improve the customer experience and resolve root causes.
Requirements
What you’ll need- Frontend development experience, ideally with React and Next.js.
- A firm understanding of cloud technologies and serverless computing.
- A desire to engineer solutions for problems to resolve root causes.
- Exceptional communication skills, both written and oral.
- Comfortable working with a fully remote, globally distributed team.
- Availability to work within a weekend and on-call rota.
Benefits
Comp & perks- Competitive compensation and stock options.
- Inclusive Healthcare Package (US only).
- Flexible working style - 100% remote, with teammates located throughout the globe.
- Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
- Unlimited PTO - 4 weeks recommended per year. Take time when you need it.
- Generous Gear Credit.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Frontend DevelopmentReactNext.jsCloud TechnologiesServerless Computing
Soft Skills
Exceptional Communication SkillsProblem-Solving
Tools & Technologies
Vercel ProductsInternal Tools
Industry Keywords
Customer ExperienceTechnical SupportRemote WorkDocumentationEngineering Solutions