Advocate Aurora Health

Manager

• Provide expert consultation, leadership, and oversight for stroke program operations across market-area sites
• Manage Stroke Center certifications, quality-of-care management, and peer review
• Direct stroke center operations and integrate operational and clinical management across the continuum of stroke care
• Develop service strategies to achieve and maintain national benchmarks and best practices
• Maintain relationships among stroke centers and liaise with stroke coordinators, administrative leaders, and medical leadership
• Facilitate local stroke committees and quarterly site stroke steering committees
• Oversee Comprehensive/Primary Stroke Center certification applications, reports, action plans, and onsite certification visits
• Incorporate clinical practice guidelines into acute stroke response algorithms, order sets, care plans, and policies/procedures
• Establish, implement, and evaluate annual stroke program goals
• Support system stroke Practice and System Stroke Education committees
• Coordinate communication among stroke responders, emergency department personnel, inpatient units, stroke NPs, and hospital-based stroke programs
• Establish quality improvement plans and oversee stroke quality outcomes and measures
• Report quality data annually to the Quality and Safety Council
• Analyze stroke data and facilitate corrective action
• Develop and evaluate orientation and continuing education programs
• Coach staff and support career advancement and professional growth
• Coordinate staff resources, patient education supplies, and stroke office supplies
• Facilitate research-based nursing and integrate research into practice and strategic goals
• Provide expert clinical advice for multidisciplinary teaching, patient/family education, discharge planning, wellness, and health maintenance
• Coordinate community and EMS educational offerings

Manager, Stroke Program

Patient Service Representative

• Provide efficient, effective, quality customer service and practice support through general office duties
• Schedule appointments and provide information on tests, procedures, bills, charges, referrals, and other matters
• Perform coding, registration, and billing
• Collect payment at time of service
• Enter accurate and up-to-date patient and payer billing information
• Follow up on missing billing information
• Assist clinical staff in maintaining accurate medical records
• Uphold practice and medical group standards for accurate and timely medical records
• Support providers and connect with patients to ensure a seamless care experience

Patient Service Representative – OB/GYN Clinic

Pharmacist

• Oversee pharmaceutical care, including retrieving and evaluating biomedical literature and designing medication therapy regimens
• Provide patient and caregiver counseling on medication therapy, adverse effects, compliance, appropriate use, handling, and administration
• Design, recommend, monitor, and evaluate patient-specific pharmacotherapeutic regimens
• Implement recommendations and document them in the appropriate format
• Review and accurately interpret medication orders and prescriptions
• Participate in medical emergency management when applicable
• Support medication safety and quality improvement activities, including event reporting
• Perform quality assurance and performance improvement of the medication use system
• Collaborate with the healthcare team on formulary adherence and the medication-use process
• Assist with non-formulary, compassionate use, and investigational medication acquisition
• Prepare, dispense, store, and handle medications according to regulations and best practices
• Serve as preceptor for pharmacy students, residents, and healthcare learners
• Mentor, orient, train, and assist with performance evaluations of pharmacy teammates, residents, and students
• Direct and check pharmacy support team work for safe, efficient workflows, service standards, and regulatory compliance
• Practice in compliance with organizational policies and local, state, and federal regulations

Clinical Pharmacist Specialist

Nurse

• Consult with senior ACH and AAH leadership to assess, problem-solve, and evaluate system issues, barriers, and models of care
• Lead and/or participate in nursing and interprofessional teams to provide integrated patient care services
• Develop, review, and revise pediatric nursing policies, procedures, protocols, and guidelines to facilitate evidence-based organizational change
• Analyze clinical data, including quality and safety reports, to determine clinical initiatives involving quality improvement, evidence-based practice, and research
• Participate in planning and developing process changes, training, and education
• Provide pediatric nursing consultation for initiatives improving pediatric inpatient nursing care and patient outcomes
• Promote and enlist direct-care nurses and others to organize and implement planned change
• Participate in planning and designing continuing professional development related to pediatric nursing
• Promote implementation of evidence-based pediatric nursing practice
• Collaborate with nursing leadership to monitor, evaluate, and facilitate quality, safety, and appropriateness of patient care through evidence-based practice, innovation, and research
• Seek research and evidence-based practice dissemination opportunities through publications or presentations at conferences
• Assist and/or mentor others in quality improvement, evidence-based practice, innovation, and research activities

Advanced Practice Registered Nurse Coordinator – Pediatric Critical Care

• Lead inpatient care management teams at Atrium Health Union, Union West, and Anson
• Oversee daily operations of care management and social work programs
• Provide direct leadership, staff development, orientation, competency assessment, and performance management
• Approve and monitor staff schedules, paid time off, and timecards
• Monitor staff proficiency and implement action plans to address deficiencies and improve efficiency
• Facilitate team building, conflict resolution, and performance improvement activities
• Establish performance measures, targets, and benchmarks
• Collect, analyze, and report data on care processes and performance variations
• Identify root causes of performance gaps and develop documented improvement plans
• Review site successes and improvement opportunities with leadership and stakeholders
• Serve as an internal consultant and expert resource for challenging cases and regulatory requirements
• Collaborate with physicians, physician advisors, nurses, hospital leaders, post-acute partners, patients, and families to support care progression and discharge planning
• Provide education on care coordination, alternative payment models, regulatory standards, and performance improvement
• Participate in utilization management committees and multidisciplinary cross-functional initiatives
• Manage and recommend operating and capital budgets and control expenditures
• Ensure compliance with CMS, OSHA, accrediting organizations, state and federal guidelines, and ethical standards
• Perform human resources responsibilities including interviewing, selection, promotions, evaluations, compensation changes, corrective actions, terminations, and employee morale

Manager – Inpatient Care Management

• Complete area-specific work according to standard processes, procedures, and policies
• Serve as an expert with equipment and technology in the specialized area
• Troubleshoot technical issues in the specialized area
• Ensure documents and records are accurate and timely
• Support communication and coordination with patients and care teams
• Identify quality-improvement opportunities to ensure safe, effective, and efficient services and patient care
• Support implementation of operational changes, advancements, and site/system standardization
• Participate in specialized work teams, committees, and councils
• Comply with legal, regulatory, and accreditation standards
• Maintain current knowledge of the specialized field and collaborate with department leadership on best practices
• Maintain skills and contribute to education of others
• Contribute to pharmacy department initiatives
• Accept tasks from other pharmacy teammate roles when workload requires
• Perform medication preparation, data entry, and related pharmacy technician duties

Certified Specialty Pharmacy Technician

• Engage in unit councils, professional governance, and quality initiatives to improve care processes and apply evidence-based practices
• Utilize the nursing process to assess, plan, diagnose, implement, and evaluate nursing care
• Engage patients and families throughout the continuum of care
• Monitor patient conditions, adjust care plans, mobilize resources, and collaborate with the care team
• Uphold and promote a culture of safety
• Evaluate patient, team, and unit outcomes and take action as needed
• Administer medications, treatments, and therapies safely according to clinical protocols and procedures
• Provide effective communication, feedback, and conflict resolution
• Foster team collaboration and appropriate delegation
• Pursue professional development, complete required education, and maintain certifications
• Practice ethical decision-making in accordance with the ANA Code of Ethics
• Delegate appropriately to RNs, LPNs, and unlicensed assistive personnel
• Maintain accurate, timely EHR documentation
• Float to other units, departments, care areas, or facilities within the designated service area as required
• Provide age-appropriate patient care based on growth and development principles

Flex Resource Registered Nurse – Medical Surgical Float Pool

• Provide adaptable, high-quality Medical Surgical nursing care across multiple hospitals and units
• Float day-to-day or complete 6-week float assignments based on organizational need
• Support facilities in Zone 4 or Zone 5
• Deliver exceptional care across a wide variety of clinical settings
• Manage diverse clinical situations and patient populations
• Work self-scheduled night shifts from 1900-0730

Registered Nurse – Medical Surgical Float

• Engage in unit councils, professional governance, and quality initiatives to improve care processes and apply evidence-based practices
• Utilize the nursing process to assess, plan, diagnose, implement, and evaluate nursing care
• Engage patients and families throughout the continuum of care
• Monitor patient conditions, adjust care plans, mobilize resources, and collaborate with the care team
• Uphold and promote a culture of safety
• Evaluate patient, team, and unit outcomes and take action as needed
• Administer medications, treatments, and therapies safely according to clinical protocols and procedures
• Demonstrate effective communication, feedback, conflict resolution, team collaboration, and appropriate delegation
• Pursue professional development, complete required education, and maintain certifications
• Adhere to the ANA Code of Ethics and practice ethical decision-making
• Delegate appropriately to Registered Nurses, Licensed Practical Nurses, and unlicensed assistive personnel
• Maintain accurate, timely EHR documentation
• Float to other units, departments, care areas, or facilities within the designated service area as needed
• Provide age-appropriate patient care based on patient status and developmental needs
• Support a Urogynecologist every Monday and Tuesday at Germantown South Clinic from 8:00–4:30pm
• Support a Urogynecology Physician's Assistant on the third Thursday and fourth Friday each month at Germantown South or Grafton Hospital Clinic from 8:00–4:30pm

Registered Nurse – Urogynecology Clinic

• Greet patients and visitors and respond to routine requests for information
• Answer telephone, screen calls, and take messages
• Register patients and obtain demographic and insurance information
• Verify insurance coverage and collect co-pays, deductibles, and previous balances
• Post payments and update demographic and insurance information
• Schedule patient appointments and coordinate cancellations, reschedules, and schedule additions
• Provide accurate information about test preparations, arrival times, and directions
• Update insurance, financial responsibility, and other data and communicate changes to patients
• Apply knowledge of government and third-party payer requirements to ensure complete and accurate information
• Identify, report, and resolve registration problems with appropriate individuals and departments
• Monitor patient flow and assist with transportation, directions, and wheelchair location
• Perform visit closure, check out patients, schedule follow-up appointments, and provide visit summaries
• File, retrieve, and deliver patient information or records and complete required documentation
• Cover Occupational Health front desk and call center at Miller Parkway, Northwest, Franklin, and New Berlin locations as needed

Patient Service Representative – Occupational Health

Solutions Engineer

• Work with IT leadership and business units to develop business cases and requirements for technology-related business problems
• Assist with business relationship management, business strategy and planning, and portfolio/demand management
• Maintain productive relationships with IT peers, management, and business functions
• Articulate business value and strategy and coordinate across IT to leverage technology for operational excellence
• Research industry practices and performance metrics
• Lead coordination and monitoring of project activities
• Provide technical direction to project teams to ensure effective project completion and compliance with design and quality standards
• Analyze project portfolio initiatives and identify measurable outcomes
• Implement processes and tools to measure project benefits
• Mentor and coach IT teams on workflow and functionality for new and existing systems
• Participate in technical skill development of analysts and provide input to performance reviews and development objectives
• Create business process mappings of complex systems and workflows
• Support project management efforts involving risk mitigation, communication plans, implementation strategies, work plans, and scope

IT Solutions Architect – Epic Patient Flow Applications

General

• Provide nursing care using the nursing process to assess, plan, diagnose, implement, and evaluate care
• Engage patients and families throughout the continuum of care
• Monitor patient conditions, adjust care plans, mobilize resources, and collaborate with the care team
• Administer medications, treatments, and therapies safely according to clinical protocols and procedures
• Uphold and promote a culture of safety
• Evaluate patient, team, and unit outcomes and take action as needed
• Participate in unit councils, professional governance, and quality initiatives
• Demonstrate effective communication, feedback, conflict resolution, collaboration, and delegation
• Pursue professional development, complete required education, and maintain certifications
• Maintain accurate, timely EHR documentation
• Delegate appropriately to Registered Nurses, Licensed Practical Nurses, and unlicensed assistive personnel
• Float to other units, departments, care areas, or facilities within the designated service area as needed
• Provide age-appropriate care based on patients' growth, development, and clinical status
• Follow the ANA Code of Ethics and contribute to integrated, unbiased patient care

Pediatric ED Float Pool RN – Level 2

• Conduct comprehensive assessments and create timely care plans and interventions
• Collaborate and negotiate with patients, families, and multidisciplinary teams to meet goals and preferences
• Provide continuity of care and discharge planning aligned with regulatory standards
• Coordinate transfers and handoffs across units and settings
• Deliver case management services involving healthcare access, finances, housing, family dynamics, and illness adjustment using community resources
• Initiate internal and external referrals and accurately document discharge planning and utilization management activities
• Perform concurrent and retrospective reviews using approved criteria
• Partner with Social Work and support staff to implement safe, effective plans of care
• Identify and remove barriers to discharge, expedite care delivery, and report care coordination and utilization management outcomes
• Collaborate with managers, physicians, medical directors, and physician advisors on status, progression of care, and regulatory compliance
• Complete utilization management activities including payer updates, data collection, denials coordination, and avoidable delay management
• Deliver CMS notices within required timeframes
• Build relationships with community agencies and collaborate with Ambulatory Care Management and Continuing Health
• Educate staff on admission status, acute care criteria, utilization management, care coordination, discharge planning, and regulatory requirements
• Provide age-appropriate care per departmental standards

Registered Nurse Case Manager, PRN

Technician

• Organize and prepare exam rooms and work areas by cleaning, stocking, ordering supplies, checking equipment, and putting away equipment
• Prepare patients for examinations and assist physicians
• Obtain and record ocular and medical histories, medications, and chief complaints
• Document and communicate accurate and timely information regarding patient conditions
• Perform basic diagnostic tests and visual screenings, including visual field/acuity, tonometry, glaucoma pressures, applanations, topography, color vision testing, lensometry, blood pressure, pupil testing, scribing, and corneal measurement using a keratometer
• Assist patients with ordering and dispensing glasses and contact lenses
• Maintain and calibrate equipment
• Sterilize instruments using appropriate techniques and procedures
• Assist with scheduling post-operative, surgery, and specialist appointments
• May assist ophthalmologists with basic or routine surgical procedures and post-operative care or treatment
• Provide age-appropriate patient care based on assessment of patient status and developmental needs
• Perform other related duties as required

Optometric Ophthalmic Technician

Compliance

• Collaborate with leadership across the continuum to direct development, planning, and implementation of environmental safety programs, policies, and procedures related to federal, state, and local regulations
• Assist with development and implementation of environmental safety strategies and action plans supporting organizational sustainability
• Coordinate sustainability activities including pollution control, waste management, recycling, environmental health, conservation, and renewable energy as they pertain to environmental compliance
• Audit, analyze, and report environmental safety performance for Advocate Health facilities to senior leadership and regulatory agencies
• Perform impact assessments to identify and reduce organizational risks and financial costs
• Promote awareness of emerging environmental safety issues, including legislative and best-practice developments
• Assist with training Atrium Health staff at all levels on environmental safety issues and responsibilities
• Prepare environmental safety reports
• Assist with identifying and developing environmental safety metrics
• Direct and consult with Advocate facilities regarding environmental safety