Advocate Aurora Health

Operator

• Answer incoming calls in a busy call center environment
• Perform basic call processing functions and meet monitoring expectations
• Access pertinent information using Xtend Communications Windows-based software, with or without ACD integration
• Respond to alarms, pages, messages, and codes
• Contact personnel through beeper paging, intercom announcements, and phone calls as indicated by the situation
• Problem-solve and handle stressful situations
• Issue patient phone numbers, conditions, or general information in accordance with HIPAA guidelines
• Assist in maintaining logbooks and other documents and forms
• Complete multi-week training for main-number answering, paging functions, and emergency code and alarm handling

Support Operator Associate

General

• Verify physician orders and review patient records before examinations
• Perform basic vascular ultrasound testing according to accredited vascular laboratory protocols
• Ensure patient comfort throughout examinations
• Recognize and document abnormal pathologies according to imaging protocols to support diagnosis
• Provide physicians with detailed preliminary reports
• Enter measurement data and final reports into the cardiovascular reporting system
• Ensure equipment is cleaned and functioning according to manufacturers’ guidelines
• Enter charges into the electronic medical record
• Work 8:00 a.m.–5:00 p.m. Monday–Friday, with rotating weekends and holidays and no call

Vascular Sonographer

Physician Assistant

• Support the care team by performing clinical and administrative tasks vital to patient care
• Communicate test results to patients
• Manage return phone calls
• Process prescription refill requests
• Respond to MyChart messages
• Welcome patients and support their transition into care
• Take and record vital signs, medical histories, and health screenings
• Prepare patients for exams and assist providers during procedures
• Administer medications and vaccines as directed
• Perform specimen collection and point-of-care testing
• Document care accurately in the electronic health record
• Partner with physicians, nurses, and teammates to deliver coordinated care

Medical Assistant – Sleep Medicine

Speech Language Pathologist

• Interpret physician referrals and conduct speech and language evaluations for speech, language, voice, cognitive, and swallowing disorders
• Establish written plans of care and implement individualized treatment using appropriate techniques
• Monitor and evaluate outcomes, adjust treatment plans, and provide updates to physicians and teammates
• Identify and address patients’ physical and psychosocial comfort needs
• Complete patient discharges, including home programs, patient/family teaching, community-service referrals, transition planning, and equipment ordering
• Communicate and collaborate with stakeholders to optimize patient care
• Complete evaluations, progress notes, team conference reports, discharge summaries, statistics, billing, and scheduling documentation
• Apply insurance authorization and visit guidelines and maintain productivity standards
• Clean treatment areas, store equipment, and perform patient positioning, transport, lifting, and pushing/pulling duties
• Use modalities, exercise equipment, and other devices safely and appropriately
• Follow safety and infection-control measures
• Participate in performance-improvement activities and quality-of-care initiatives
• Manage assigned caseload and assist with coverage based on department and regional needs
• Pursue professional growth through continuing education, department in-services, and professional literature
• Orient new staff and provide requested coworker evaluation feedback
• Supervise and delegate to non-licensed personnel when applicable
• Support student clinical education by monitoring and directing at least one student annually when students are available
• Provide primarily outpatient care with a monthly weekend rotation supporting acute hospital coverage

Speech Therapist, Outpatient Pediatrics

Nurse

• Provide and coordinate comprehensive patient care through the nursing process
• Deliver safe, therapeutic care in accordance with established standards, policies, and procedures
• Apply evidence-based practice and clinical decision-making
• Provide compassionate patient care
• Lead efforts to create the safest patient environment and the best patient experience across the continuum
• Work in a 14-bed adult medical-surgical observation/inpatient unit with short stays and fast turnover
• Collaborate within a strong, high-energy, teamwork-oriented environment

Registered Nurse, Admission Discharge

Nurse Practitioner

• Assess, diagnose, and determine or alter treatment and management plans
• Order, perform, and interpret appropriate diagnostic studies
• Prescribe pharmacologic and non-pharmacologic interventions and therapies
• Manage conditions using clinical indication, evidence-based care, cost effectiveness, and risk-benefit assessment
• Provide health promotion, disease prevention, and disease management counseling and education
• Manage patients as part of an interdisciplinary team and within scope of practice
• Seek consultation or referrals and escalate emergent or specialized care when necessary
• Maintain accurate, complete, concise, and timely electronic medical record documentation
• Submit professional services consistent with compliant coding and billing practices
• Facilitate coordinated care and communication among healthcare team members and health or community agencies
• Perform office or hospital procedures according to specialty practice, competency, and granted privileges
• Participate in quality, safety, peer review, performance activities, meetings, committees, and workgroups
• Participate in education and onboarding of new team members, students, and healthcare professionals
• Maintain and develop clinical and professional skills
• Maintain productivity, access, face-to-face time, and quality metrics for safe and timely patient care
• Provide care appropriate to patients’ age-specific needs

Nurse Practitioner, Physician Assistant – INV GI

• Provide a clean, safe and efficient area conducive to optimal patient care
• Utilize aseptic surgical techniques to prepare materials, supplies and equipment for surgical procedures
• Assist with gowning and gloving, preparation and draping of the surgical area, provision of a sterile field, and passing instruments and supplies
• Anticipate surgeons' needs and assist in maintaining a sterile, dry, unobstructed field
• Perform all types of procedures and maintain basic knowledge of a variety of procedures
• Ensure environmental disinfection, safety and efficiency of the operating room
• Set up operating rooms for each case, move and operate equipment, and return equipment after procedures
• Function as a Second Assistant as necessary
• Notify appropriate staff of equipment and supply problems
• Transport patients, equipment and supplies
• Maintain a specialty cart or item, including checking equipment condition and sterility and sending damaged items for repair
• Perform patient positioning and transporting duties involving lifting and pushing/pulling
• Provide age-appropriate patient care according to department policies and procedures

Surgical Technologist, ST

Patient Service Representative

• Provide efficient, high-quality service to patients arriving for appointments or requesting appointments or information by telephone or in person
• Provide information on tests and procedures, bills and charges, referrals, and other matters
• Enter billing information for patients and payers at the time of service
• Accurately follow up on missing billing information
• Uphold practice and medical group standards for accurate and timely medical records
• Support providers and connect with patients as part of the ambulatory care team
• Perform other related duties as required

Patient Service Representative – Float, Cardiology

Operations

• Establish staffing complement and staff readiness to support a facility 24/7/365
• Recommend, improve, evaluate, maintain, and administer maintenance and asset programs
• Utilize management tools including budget reports, CMMS dashboards, and energy usage and efficiency reporting
• Adhere to regulatory compliance codes and schedule and maintain records of inspections, testing, maintenance, and drills
• Analyze root causes of building system failures and implement solutions to prevent future failures and disruptions
• Assist in developing business unit and enterprise goals, staffing, incident prevention, productivity standards, and departmental objectives
• Coordinate interdepartmental and intradepartmental services
• Communicate with Administration, the Director, staff, patients, and families
• Support larger-scale projects throughout assigned facilities
• Implement standardized record keeping and reporting and manage an effective audit program
• Conduct team and staff meetings for training and timely information distribution
• Interface with site administration regarding monthly budget performance, productivity, and labor expenses
• Perform other related duties as required

Facilities Operations Manager

Clinical Supervisor

• Support the manager using systematic approaches to enhance nursing practice, nursing service administration, and care delivery
• Assist with interviewing, selecting, and supervising nursing personnel
• Coordinate communication throughout shifts via staff meetings and huddles
• Collaborate with the manager to ensure compliance with federal and state laws, healthcare practice requirements, regulations, and policies
• Round on patients, teammates, and physicians to assess satisfaction, patient care, and department operations
• Delegate care elements to appropriate healthcare workers within legal and policy parameters
• Help identify expected outcomes for continuity of care and department operations
• Evaluate progress toward goals and disseminate information to teammates involved in care or situations
• Perform nursing care and assist with treatments, therapies, procedures, and medication administration
• Coordinate patient flow, throughput, and staffing based on volume and acuity needs

Clinical Supervisor – Women's Services

• Support a Sports Medicine surgeon within the Charlotte market
• Function as an integrated member of the Orthopedic Surgical care team
• Independently evaluate and manage patients
• Perform procedures within scope, including splinting, bracing, casting, injections/aspirations, and wound care
• Collaborate with the supervising physician across clinic and hospital settings
• Provide clinical and surgical support
• Support clinic workflow, patient management, and care coordination
• Participate in hospital and practice call responsibilities
• Evaluate and manage orthopedic conditions and injuries
• Interpret diagnostic imaging and collaborate on treatment planning

Orthopedic Surgical Sports, NP/PA

• Verify physician's orders and review patient record prior to exam
• Perform basic vascular ultrasound testing according to accredited vascular laboratory protocols
• Ensure patient comfort throughout the exam
• Recognize and document abnormal pathologies according to imaging protocols to support diagnosis
• Provide physicians with a detailed preliminary report
• Enter measurement data and final report into the cardiovascular reporting system
• Ensure equipment is cleaned and functioning according to manufacturer's guidelines
• Enter charges into the electronic medical record
• Work Monday through Friday, 8:00 a.m. to 5:00 p.m., with no holidays, weekends, or call

Vascular Technologist, Ultrasound

• Provide and coordinate comprehensive patient care through the nursing process
• Deliver safe, therapeutic care in accordance with established standards, policies, and procedures
• Apply evidence-based practice and clinical decision making
• Lead efforts to create the safest patient environment and the best patient experience across the continuum
• Support gastroenterology clinic patient care, including diagnosis and treatment services for gastrointestinal diseases and digestive disorders
• Help cover the Kenosha Hwy 50 clinic as needed

Registered Nurse, Gastroenterology Clinic

• Create the initial electronic health record and prevent duplicate medical records
• Check in and register patients
• Obtain and verify demographic, guarantor, and insurance information
• Discuss and collect co-pays and other out-of-pocket patient responsibilities
• Maintain confidentiality of patient personal, financial, and medical information in accordance with HIPAA
• Recognize commercial and government insurance plans and explain financial responsibilities
• Refer patients to Financial Advocates when appropriate
• Enforce required rules, forms, and questions for compliance with HIPAA, EMTALA, consent, patient rights, Medicare, and other regulations
• Obtain patient or guarantor signatures as required
• Schedule appointments, cancellations, reschedules, wait-list requests, and recall requests
• Provide information about test preparation, arrival times, medication and food guidelines, check-in procedures, and directions
• Perform visit closure, check out patients, schedule follow-up appointments, and provide after-visit summaries
• Educate and support patients with the patient portal/app
• Greet patients and visitors and respond to routine information requests
• Answer and screen telephone calls and take messages
• Maintain positive relations with patients, families, clinical staff, and visitors
• Communicate customer-service issues and process-improvement opportunities to management
• Arrange transportation, provide directions, locate wheelchairs, and coordinate interpreter services
• E-scan documents to Health Information Management, address faxes and electronic health-record inbox messages, and follow clinical-team direction for emergent needs
• Monitor and work assigned electronic health-record work queues
• Assist department leadership with orientation and training

Patient Service Representative – Urgent Care Clinic

Scheduler

• Use the computerized central scheduling system to provide timely, courteous, and proficient scheduling
• Prevent scheduling conflicts and ensure proper test sequencing for multiple tests
• Enter patient registration data, including demographic, insurance, and contact information
• Register patients within policy-defined time frames
• Complete Medicare questionnaires for Medicare patients
• Maintain knowledge of Medicare, Medicaid, third-party payer requirements, insurance plans, pre-authorization/referral requirements, and accepted insurance plans
• Provide accurate exam preparation and arrival instructions
• Obtain and transcribe orders for scheduled outpatient exams
• Participate in department staff meetings and continuing education
• Attend mandatory in-services and complete required safety competencies
• Participate in group projects to solve department issues
• Answer or appropriately refer patient, visitor, and employee questions
• Maintain patient confidentiality according to HIPAA and compliance policies
• Inform customers of insurance requirements and pre-payment obligations
• Handle financial transactions