Patient Access Representative I
Carle Health
Posted: 10/21/2026Patient Access Representative I
Carle Health
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Carle HealthPosted 10/21/2026full-timePeoria • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient registration processes, including accurate data collection, insurance verification, and financial liability management using EPIC estimate tools. Provides exceptional customer service while collaborating with team members and adapting to dynamic coverage needs.
Highest-signal resume keywords
Patient RegistrationInsurance VerificationEPIC Estimate ToolsFinancial Liability CollectionsCustomer Service
About the role
Key responsibilities & impact- Create accurate and thorough registration for each patient visit
- Obtain and input accurate demographic and insurance data
- Schedule and register patients and obtain required signatures
- Collect complete and compliant data from patients or guarantors
- Verify eligibility using real-time responses, online resources, phone, or fax
- Communicate patient benefit information and follow collection guidelines
- Execute downtime procedures to maintain data integrity
- Provide compassionate, professional customer service to patients and visitors
- Answer, screen, and route telephone calls
- Assist coworkers and adapt to coverage needs in registration areas or sites
- Resolve registration errors and secure required documentation
- Identify authorization and medical necessity requirements
- Reconcile point-of-service collections and balance the cash drawer
- Use EPIC estimate tools to present financial liability
- Process financial liability collections and facilitate payment arrangements
- Attend department meetings and participate in performance improvement activities
- Assist with new-hire training
- Collaborate as a team, support team decisions, mentor coworkers, and resolve conflict
Requirements
What you’ll need- Ability to create accurate and thorough patient registrations
- Ability to obtain demographic, financial, insurance, and signature information
- Ability to schedule and register patients in accordance with compliance regulations
- Ability to verify insurance eligibility and communicate patient benefit information
- Knowledge of self-pay and underinsured patient policies
- Understanding of authorization and medical necessity requirements
- Ability to use EPIC estimate tools
- Ability to process financial liability collections, payment arrangements, reconciliation, and cash drawer balancing
- Ability to provide professional customer service and handle telephone calls
- Ability to adapt to staff coverage across registration areas or sites
- Ability to assist with new-hire training
- Availability for Monday-through-Friday schedule, every other weekend, every other major holiday, and on-call requirements
Benefits
Comp & perks- Comprehensive benefits package
- Equal opportunity employment
- Opportunities for growth and life-long careers
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationDemographic Data CollectionInsurance Data InputEligibility VerificationAuthorization RequirementsFinancial ReconciliationCash Drawer BalancingPayment ArrangementsCompliance RegulationsSelf-Pay Policies
Soft Skills
Professional CommunicationTeam CollaborationConflict ResolutionAdaptabilityMentoring
Tools & Technologies
EPIC Estimate Tools
Industry Keywords
Patient Benefit InformationDowntime ProceduresPerformance ImprovementNew-Hire TrainingTelephone Call Handling