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Beth Israel Lahey HealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient registration processes, insurance verification, and appointment scheduling while maintaining confidentiality and accuracy. Capable of effectively communicating with patients and managing financial responsibilities in a fast-paced environment.
Highest-signal resume keywords
Patient RegistrationInsurance VerificationAppointment SchedulingMedical TerminologyBilingual Communication
About the role
Key responsibilities & impact- Register patients presenting for visits and explain the registration process
- Process co-payments, co-insurance, deductibles, balances, cash, checks, and receipts; reconcile the cash drawer
- Assist patients with kiosk check-in
- Complete Medicare Secondary Payer Questionnaires and adjust coverage accordingly
- Obtain signatures on consent, financial, and other required forms; distribute, scan, process, and record documents
- Counsel patients regarding non-covered services, ABNs, consents, and waivers
- Monitor patient waiting areas and support smooth registration flow
- Respond to patient concerns and potential patient safety issues
- Maintain an orderly registration desk and secure confidential information
- Schedule, reschedule, and cancel appointments using phone calls, digital messaging, orders, work queues, questionnaires, and other sources
- Apply clinical department scheduling protocols and escalate issues when needed
- Capture and verify patient scheduling, registration, insurance, demographic, contact, and referring physician information
- Communicate appointment and patient-care issues to Patient Access management
- Follow confidentiality and equipment-security guidelines when working remotely while maintaining productivity, quality, and accuracy
- Create and assign patient guarantors
- Verify insurance coverage using real-time eligibility and apply appropriate guarantors and insurance to visits
- Communicate financial clearance, contract status, self-pay status, and payment responsibility; schedule Financial Counseling as needed
Requirements
What you’ll need- High school degree or equivalent
- Associate’s degree preferred
- 1-3 years related work experience
- Experience with computer systems, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, or Access
- Ability to work successfully in a fast-paced, multi-task environment with some independent decision-making
- Ability to process electronic information and data accurately and efficiently
- Strong typing skills of 40+ wpm preferred
- Knowledge of medical terminology preferred
- Bilingual written and verbal communication skills preferred
- Familiarity with EHR software preferred
Benefits
Comp & perks- Extensive training including Electronic Health Record (EHR) is provided
- Influenza vaccination required as a condition of employment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryInsurance ProcessingTyping SkillsEHR SoftwareMicrosoft Office
Soft Skills
CommunicationDecision-MakingMulti-TaskingPatient CounselingProblem-Solving
Tools & Technologies
Web-Based ApplicationsDigital MessagingKiosk Check-InFinancial Counseling Tools
Industry Keywords
Patient SafetyConfidentialityMedicare Secondary PayerConsent FormsCo-Payments