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Northern Arizona HealthcareCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient registration, scheduling, and insurance verification while ensuring compliance with HIPAA and EMTALA regulations. Capable of educating patients on insurance coverage and financial assistance programs, with a strong foundation in medical terminology and coding.
Highest-signal resume keywords
Patient RegistrationInsurance VerificationMedical TerminologyCPT and ICD10 CodingCustomer Service Experience
About the role
Key responsibilities & impact- Provide coverage for the Verde Valley area, including Cottonwood, Sedona, Village of Oak Creek, and Camp Verde
- Verify and collect patient demographic and insurance information through direct data entry into the electronic medical record
- Conduct patient or authorized representative interviews during scheduling, pre-admit, or admission processes
- Document patient discussions and registration/scheduling activities in the encounter
- Register patients and schedule assigned diagnostic procedures
- Explain scheduled procedures and necessary patient instructions
- Enter documentation related to patient/provider contact, orders, insurance verification, financial education, and payments
- Explain legal forms and obtain required signatures
- Identify insurance carriers and verify eligibility, benefits, and authorization requirements
- Complete notifications and documentation to secure insurance authorizations
- Educate patients about insurance coverage and financial assistance programs
- Collect patient financial liabilities and complete payment entry and cash reconciliation
- Perform PBX switchboard functions, route calls, page codes, and handle call volumes
- Support clinical departments with registration, scheduling, patient account, provider order, insurance, and financial assistance questions
- Report safety incidents through the Midas/RDE tool and attend safety training
- Comply with applicable regulations, statutes, company policies, and required training
Requirements
What you’ll need- High School Diploma or GED- Required
- 1 year in a customer service role- Required
- Ability to navigate web-based products or system applications required for registration or scheduling
- Basic understanding of EMTALA and HIPAA-Privacy Patient Confidentiality regulations
- Basic knowledge of CPT and ICD10 diagnosis coding documentation
- Basic knowledge of Medicare, AHCCCS/Medicaid, Workers Comp, and other commercial payer requirements
- Understanding of computers and competence using computers and basic software programs
- Medical Terminology Coursework- Preferred
- Proficiency in Microsoft Applications (Excel, Word, PowerPoint)- Preferred
- 2 years experience in a medical facility, health insurance, or related medical field- Preferred
- Must complete mandatory company modules and required job-specific training
- Must maintain required certifications and/or licenses if applicable
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Demographic Data EntryInsurance Authorization DocumentationFinancial EducationPayment EntryCall RoutingWeb-Based System NavigationMicrosoft ExcelMicrosoft WordMicrosoft PowerPointBasic Software Competence
Soft Skills
Communication SkillsInterpersonal SkillsProblem-Solving SkillsAttention to DetailCustomer Service Orientation
Tools & Technologies
Electronic Medical Record SystemsMidas/RDE ToolPBX Switchboard
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
EMTALAHIPAAMedicareAHCCCSMedicaidWorkers CompCommercial Payer Requirements