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Sanford HealthCore Competencies
Role fitUse this summary to align your resume positioning with the role.
Demonstrates proficiency in patient registration processes, including verifying demographics, coordinating appointments, and managing financial responsibilities. Strong customer service skills are essential for addressing patient needs and resolving issues effectively.
About the role
Key responsibilities & impact- Greet patients and verify demographics
- Create, scan, and route documents or electronic forms
- Explain documents and capture signatures on necessary paperwork
- Establish and assign financial responsibility and assist with arrangements
- Collect co-payments, pre-payments, and account-balance payments
- Address and resolve registration errors or denied insurance claims
- Coordinate and schedule appointments with nursing teams and providers
- Obtain and coordinate referrals and conduct pre-authorization
- Arrange interpreter services
- Check patients in and out
- Operate a multi-line phone
- Resolve work queue issues, manage recalls and waitlists, and serve as switchboard operator
- Prepare and coordinate charts
- Organize supporting provider documents
- Initiate and collaborate on patient financial assistance
- Track patient visits and health information on patient accounts
- Compile, distribute, administer, and score assessments
- Coordinate telemedicine appointments
- Make appointment reminder calls
- Process hospital admissions
- Perform office duties such as copying and sending faxes
Requirements
What you’ll need- High school diploma or equivalent preferred
- Post-secondary education helpful
- One year of work experience, preferably in a medical office setting
- Medical terminology helpful
- Customer service skills essential
- Six months' customer service experience desired
- May require BLS for certain locations and/or settings
ATS Keywords
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