Patient Access Representative I
Carle Health
Posted: 10/21/2026Patient Access Representative I
Carle Health
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Carle HealthPosted 10/21/2026full-timePeoria • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient registration processes, including accurate data entry of demographic, insurance, and financial information. Proficient in using EPIC for financial liability estimates and collections while providing exceptional customer service.
Highest-signal resume keywords
Patient RegistrationEligibility VerificationEPIC Estimate ToolsFinancial Liability CollectionsCustomer Service Skills
About the role
Key responsibilities & impact- Create accurate and thorough patient registrations
- Obtain demographic, insurance, and financial information and required signatures
- Collect patient liability before or at the time of service
- Schedule and register patients in compliance with regulations
- Verify eligibility using real-time responses, online resources, phone, or fax
- Communicate patient benefit information and follow collection guidelines
- Execute downtime procedures to maintain data integrity
- Provide compassionate, customer-focused service to patients and visitors
- Answer, screen, and route telephone calls
- Resolve registration errors and secure required documentation
- Identify self-pay or underinsured patients for referral to appropriate teams
- Present financial liability estimates using EPIC
- Process collections, payment arrangements, reconciliation, and cash drawer balancing
- Support department goals, meetings, and performance improvement activities
- Assist with staff coverage and new-hire training
- Demonstrate teamwork, accountability, mentoring, and conflict resolution
Requirements
What you’ll need- Must work the 10:30 PM–7:00 AM night shift
- Works every other weekend
- Holiday requirements apply
- On-call requirements apply
- Accurate demographic, insurance, financial, and registration data entry
- Knowledge of eligibility verification and patient benefit information
- Understanding of authorization and medical necessity requirements
- Ability to use EPIC estimate tools
- Ability to process financial liability collections and payment arrangements
- Ability to reconcile point-of-service collections and balance cash drawers
- Ability to follow compliance regulations, policies, procedures, and downtime procedures
- Customer service and professional telephone communication skills
- Ability to adapt to coverage needs across registration areas/sites
- Ability to participate in training, performance improvement, and department meetings
- No specific certification, education, or work experience requirements are stated
Benefits
Comp & perks- Comprehensive benefits package
- Opportunities for growth and life-long careers
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accurate Data EntryFinancial Information ProcessingCash Drawer BalancingCompliance RegulationsAuthorization Requirements
Soft Skills
Customer-Focused ServiceTeamworkConflict ResolutionMentoringProfessional Communication
Tools & Technologies
EPIC
Industry Keywords
Patient Benefit InformationDemographic InformationInsurance InformationRegistration ComplianceDowntime Procedures