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Ochsner HealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient registration, financial counseling, and insurance verification while maintaining confidentiality and compliance with healthcare regulations. Exhibits strong communication, organizational, and analytical skills to enhance patient satisfaction and operational efficiency.
Highest-signal resume keywords
Patient RegistrationInsurance VerificationFinancial CounselingCustomer ServiceHealthcare Compliance
About the role
Key responsibilities & impact- Greet patients and guests courteously by telephone or in person
- Initiate appointment scheduling and complete patient check-in, registration, and admission processes
- Obtain and verify accurate patient identification and demographic data for permanent medical records
- Maintain confidentiality of patient information
- Collect point-of-service payments, including co-pays, deductibles, and self-pay portions
- Verify insurance through electronic verification, telephone, or web applications
- Provide customer service and improve patient satisfaction
- Support multiple functions across patient and payer types through cross-training
- Complete required forms and gather accurate paperwork and documentation
- Gather and input patient or guarantor demographic and financial information
- Perform financial analysis and inform patients of financial responsibility
- Balance the cash drawer daily, prepare deposit slips, and complete closing cash drawer procedures
- Adapt communication and behavior to specific patient populations while respecting privacy and obtaining permissions
- Maintain knowledge of applicable federal, state, and local laws, accreditation standards, and regulatory requirements
- Report known or suspected unethical, questionable, safety, privacy, or compliance-related concerns
Requirements
What you’ll need- High school diploma or equivalent
- Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment
- Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction
- Computer skills and dexterity required for data entry and retrieval of information
- Effective verbal and written communication skills
- Proficiency with Windows-style applications, role-specific software packages, and keyboard
- Clerical skills and technical knowledge of healthcare insurance benefits, payor referral and authorization guidelines, and current Federal, State and Local billing regulations
- Ability to present information and respond to questions from patients and customers
- Ability to solve practical problems and handle high-stress situations professionally
- Good organizational, time management, and conflict resolution skills
- Excellent decision-making and analytical skills with strong attention to detail
- Ability to work collaboratively with other departments
- Ability to exercise sound judgment in handling or escalating difficult situations
- Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant, or other medical specialty-based certification preferred
Benefits
Comp & perks- Equal Opportunity Employer
- Reasonable accommodations for qualified individuals with disabilities
- Patient/employee safety, patient privacy, and compliance protections
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryFinancial AnalysisClerical SkillsHealthcare Insurance KnowledgeWindows Applications Proficiency
Soft Skills
Effective CommunicationOrganizational SkillsConflict ResolutionTime ManagementProblem-Solving
Certifications & Qualifications
Certification in Healthcare Access Manager (CHAM)Certification in Healthcare Access Associate (CHAA)Certification as a Medical Assistant
Industry Keywords
Patient IdentificationConfidentialityAccreditation StandardsFederal RegulationsState Regulations