Technical Account Manager jobs in United States

Explore 178 matching jobs.

CDW

Manager, Technical Account Management

CDW

Posted: 10/19/2026
Cloud
Thryv

Outside Software Account Representative

Thryv

Posted: 10/19/2026
CDW

Technical Account Manager, Public Cloud

CDW

Posted: 10/19/2026
AWSAzureCloudGoogle Cloud Platform
Thryv

Outside Software Account Representative

Thryv

Posted: 10/19/2026
ChartHop

Senior Manager – Technical Services

ChartHop

Posted: 10/17/2026
SQL
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Technical Account Manager

Integral Ad Science

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PAR Technology

Technical Account Manager

PAR Technology

Posted: 10/16/2026
AirflowAmazon RedshiftAWSCloudDistributed SystemsDockerEC2ETLJenkins+4 more
Thryv

Outside Software Account Representative

Thryv

Posted: 10/16/2026
Thryv

Outside Software Account Representative

Thryv

Posted: 10/16/2026
Total Expert

Director, Technical Account Management

Total Expert

Posted: 10/16/2026
JavaScriptPythonSQL
Thryv

Outside Software Account Representative

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Posted: 10/16/2026
GAF

Technical Sales Representative

GAF

Posted: 10/16/2026
Blackbaud

Technical Account Manager – Corporate Impact

Blackbaud

Posted: 10/16/2026
Logically

Technical Account Manager

Logically

Posted: 10/16/2026
SQLVMware
Thryv

Outside Software Account Representative

Thryv

Posted: 10/15/2026
ePlus Technology Solutions

Technical Account Manager

ePlus Technology Solutions

Posted: 10/15/2026
CloudPMP
Plaid

Technical Account Manager – Enterprise

Plaid

Posted: 10/15/2026
SQL
GAF

Technical Sales Representative

GAF

Posted: 10/15/2026
Siplast

Technical Sales Representative

Siplast

Posted: 10/15/2026
Thryv

Software Account Representative

Thryv

Posted: 10/15/2026
CDW

Manager, Technical Account Management

CDW
Posted 10/19/2026full-timeRemote • United StatesSeniorLead💰 $112,900 - $158,060 per yearWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer engagement management, team leadership, and public cloud strategies, ensuring customer satisfaction and effective resolution of service issues. Proven ability to track performance metrics and implement processes that enhance team productivity and customer experience.

Highest-signal resume keywords
Customer Engagement ManagementTeam LeadershipPublic Cloud Infrastructure KnowledgeEscalation ManagementPerformance Metrics Tracking

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Lead and provide daily oversight to team members, supporting growth and career aspirations
  • Provide guidance on customer experience, case management, and public cloud best practices
  • Manage team resources and capacity, projects, cross-team collaboration, and escalations
  • Manage customer escalations and concerns; track at-risk customers and escalate through the customer escalation process
  • Oversee timely scheduling and execution of customer meetings and track key performance metrics
  • Assist the Senior Manager in creating and implementing Customer Engagement team processes and policies
  • Lead recruiting efforts for open Customer Engagement positions
  • Lead training programs on service-offering toolsets, team processes, and role-specific expectations
  • Review workflows and shadow meetings for quality control
  • Track team performance through KPIs and scorecards; escalate issues to leadership
  • Ensure customer satisfaction and resolution of service tickets within defined SLAs
  • Work with internal teams to align support efforts and provide an excellent customer experience
  • Keep current on public cloud services and strategies
  • Champion CDW’s vision of becoming an AI-fluent organization and promote responsible AI adoption, experimentation, and continuous learning

Requirements

What you’ll need
  • Bachelor’s degree
  • 10+ years of industry experience
  • At least 3 years of supervisory experience
  • Strong communication skills and experience working directly with customers during escalations
  • Experience leading, managing and holding a team accountable to deliver results through customer engagements
  • Knowledge and understanding of customer engagements and escalation management
  • Working knowledge of common public cloud infrastructure services and strategies
  • Ability to work with typical service/customer support, including planning, coordinating, software selection and use, customer education and support, vendor liaison, troubleshooting, problem resolution, product evaluation, and documentation
  • Ability to use data to improve processes and track key metrics
  • Public cloud Associate Certification, a plus

Benefits

Comp & perks
  • Annual bonus target of 10% subject to terms and conditions of plan
  • Benefits package (details provided at https://cdw.benefit-info.com/)
  • Salary ranges may be subject to geographic differentials

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Experience ManagementCase ManagementProject ManagementData AnalysisService Ticket ResolutionWorkflow ReviewKPI TrackingProcess ImplementationVendor LiaisonTroubleshooting
Soft Skills
Strong Communication SkillsTeam AccountabilityCollaborationTraining and DevelopmentProblem Resolution
Tools & Technologies
Service-Offering ToolsetsPublic Cloud ServicesCustomer Support Software
Certifications & Qualifications
Public Cloud Associate Certification
Industry Keywords
Customer SatisfactionAI AdoptionContinuous LearningQuality ControlEscalation Process