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CrossCountry Mortgage, LLCCore Competencies
Role fitUse this summary to align your resume positioning with the role.
Demonstrates expertise in overseeing print vendor performance and ensuring compliance with service level agreements while effectively managing customer service and communication. Proficient in identifying and resolving data transmission issues to enhance operational efficiency in the mortgage sector.
About the role
Key responsibilities & impact- Complete letter fulfillment tasks under the direction of Correspondence Fulfillment Leadership
- Prepare and transmit letters
- Oversee print vendors to ensure letters are generated and delivered to customers throughout the mortgage life cycle
- Identify root causes and correct data transmission issues with third-party print vendors
- Monitor print vendor production performance and intervene to correct emerging production issues
- Oversee print vendor performance against SLAs and contract requirements
- Oversee automated processes in RoundPoint’s system of record
- Work with cross-department co-workers to meet service delivery objectives
- Track and monitor output to ensure timely delivery to the print vendor
- Contribute to continuous improvement projects to improve efficiency and lower costs
- Meet RoundPoint’s compliance commitment
- Perform other work-related duties as assigned
Requirements
What you’ll need- Experience with BFKS, required
- 2+ years of customer service experience, required
- Associate’s degree or equivalent combination of education/experience
- Mortgage and/or legal experience, preferred
- Excellent communication and customer service skills
- Excellent prioritization and time management skills
- Proficient with Microsoft Office applications
Benefits
Comp & perks- Competitive compensation plan
- Medical insurance
- Dental insurance
- Vision insurance
- 401K
- Company-provided short-term disability
- Employee assistance program
- Wellness program
- Robust benefits package
ATS Keywords
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