Demonstrates expertise in patient registration processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in managing patient accounts and financial information to support billing accuracy and efficiency.

Highest-signal resume keywords

Patient Registration ManagementInsurance VerificationCustomer Service ExperienceCRCR CertificationMedical Necessity Compliance

About the role

Key responsibilities & impact

Manage patient registration and access processes
Assign accurate MRNs and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard
Provide compassionate customer service
Meet assigned point-of-service collection goals
Audit accounts, correct errors, and provide statistical data to Patient Access leadership
Pre-register patient accounts and obtain demographic, insurance, and financial-liability information
Collect point-of-service and past-due balances, including payment-plan options
Explain consent and patient education forms, obtain signatures, and document witnesses
Review insurance eligibility, select plan codes, and enter benefit data to support billing and clean claims
Screen Medicare medical necessity using ABN software and distribute required forms

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 6 months of hire; company paid
Must be inquisitive and open to innovation, including AI
Must reside in and be authorized to work within the United States
Must be able to work on-site at Covenant - St Joseph Hospital, Nashua, NH

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive healthcare, time off, retirement, and well-being benefits
Career advancement opportunities
Professional development
Quarterly and annual incentive programs
Company-paid CRCR certification
Work-life flexibility
Reasonable accommodations for qualified individuals with disabilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical Necessity ChecksPoint-of-Service CollectionsDemographic Information CollectionError AuditingBilling SupportConsent Form DocumentationABN Software ScreeningStatistical Data Reporting

Soft Skills

Compassionate Customer ServiceInquisitive MindsetOpenness to Innovation

Tools & Technologies

Telephone SwitchboardPatient Access Systems

Certifications & Qualifications

CRCR Certification

Industry Keywords

Patient AccessHealthcare ComplianceInsurance EligibilityFinancial Liability Information