Demonstrates expertise in Patient Access management, including staff training, revenue cycle compliance, and performance monitoring. Proficient in utilizing analytical skills and AI for process improvements while ensuring excellent customer service.

Highest-signal resume keywords

Certified Healthcare Access Management (CHAM)Certified Revenue Cycle Representative (CRCR)Revenue Cycle ManagementStaff Training and DevelopmentAnalytical Problem Solving

About the role

Key responsibilities & impact

Organize and coordinate assigned Patient Access staff activities
Handle and solve problems related to the area of assignment
Develop and coach staff with the Patient Access Manager
Conduct and oversee orientation and training of Patient Access staff
Perform Revenue Cycle tasks to ensure compliance and excellent customer service
Coordinate registration and pre-registration duties
Monitor daily productivity and communicate with staff
Provide and review department performance reporting, including point of service, wait times, overtime, and productivity
Assign and coordinate staff schedules, rotations, time off, and call-offs
Track and monitor upfront collection processes; assign goals and provide coaching or corrective action
Provide administrative and educational guidance during on-call duties and fill in for staffing issues or unexpected volumes as needed
Develop department processes and procedures
Conduct staff training, education, development, and performance audits
Serve as a resource for staff and ancillary departments
Manage assigned projects involving implementation, tracking, and process changes
Report routinely to Patient Access Leadership
Participate in facility activities and gather assigned statistical information
Assist with staff evaluations and maintain the time/attendance system
Attend facility meetings to ensure process alignment and effective communication

Requirements

What you’ll need

Certified Healthcare Access Management (CHAM)
Certified Revenue Cycle Representative (CRCR)
High School Diploma or GED
2 Year/Associates Degree or 4 year/Bachelor's Degree
2-3 years of supervisory experience in healthcare or business field preferred
Ability to lead/direct others
High degree of analytical ability
Working knowledge of Microsoft Office
Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
Demonstrated advanced usage of AI and management of teams using AI for process and technological improvements
Must reside in and be authorized to work within the United States
Ability to work on-site at Valley - Shenandoah Memorial Hospital in Woodstock, VA
Ability to participate in an on-call rotation including days, nights, and weekends as necessary

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Quarterly and annual incentive programs
Career advancement opportunities
Work-life flexibility
Recognition programs
Reasonable accommodations for qualified individuals with disabilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Access CoordinationRevenue Cycle TasksRegistration and Pre-RegistrationPerformance ReportingUpfront Collection ProcessesProcess DevelopmentStatistical Information GatheringTime and Attendance ManagementHealthcare Billing KnowledgeAI Management

Soft Skills

LeadershipCoachingCommunicationProblem SolvingTeam Management

Tools & Technologies

Microsoft OfficeTime Attendance Systems

Certifications & Qualifications

Certified Healthcare Access Management (CHAM)Certified Revenue Cycle Representative (CRCR)

Industry Keywords

HealthcarePatient AccessRevenue CycleComplianceCustomer Service