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Hoffman & Hoffman, Inc.Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong inside sales and account management capabilities, with a focus on customer service, sales pipeline management, and effective communication. Proficient in preparing estimates and quotes while maintaining high attention to detail and organizational skills.
Highest-signal resume keywords
Inside Sales ExperienceCustomer Service SkillsSales Pipeline ManagementStrong Communication SkillsBachelor's Degree in Engineering, Math, or Sciences
About the role
Key responsibilities & impact- Provide sales leads and sales support to the Service Sales Representative
- Determine customer needs and provide solutions that resolve issues and generate referral-based sales
- Mine information to help sales staff succeed
- Prepare estimates and quote letters for sales staff
- Drive new sales professionally and according to company integrity and customer-care standards
- Assist with sales presentations using approved company materials and methods
- Educate potential customers on value
- Refine communication skills and improve customer satisfaction processes
- Participate in required training and demonstrate learning retention and field-level application
- Transfer required call information, job pictures, notes, and drawings to the operations department for accurate installation communication
- Complete required sales reporting
- Answer arising questions and return to completed jobs for quality checks and plant referral seeds
- Follow company procedures for generating referrals
- Participate in sales meetings
- Represent the company professionally
- Perform other duties as assigned
Requirements
What you’ll need- 2+ years’ experience in inside sales/account management, preferably HVAC, Construction or Service
- Bachelor’s Degree, preferably in engineering, math, or the sciences
- Strong verbal and written communication skills via phone, email, and in-person
- Excellent organizational skills; ability to think proactively and prioritize work
- High attention to detail and accuracy
- Professional appearance
- Mechanically inclined with a strong understanding of sales psychology
- Organizational and sales pipeline management skills
- Excellent customer service skills
- Strong time management, problem-solving, and analytical thinking skills
- Ability to work independently and with a team while consistently meeting deadlines
- Must be well organized and a “go-getter”
- Comfortable interacting with all levels of people and clients
- High energy and ability to manage multiple projects in a fast-paced environment
- Ability to build relationships, including remotely; strong people skills
- Ability to provide prompt solutions and highly responsive customer service
- Ability to effectively use Excel, Word, Outlook, and basic computer skills, or learn them quickly
- Must possess a valid driver’s license
- Ability to visually inspect customer sites, use step ladders, and occasionally lift up to 30 lbs
- Ability to use sight, touch, and hearing senses, including close, distance, color, and peripheral vision
- Ability to wear required PPE in commercial environments
- Ability to work around toxic or caustic chemicals, extreme cold and heat, dust, confined areas, and loud environments
- Ability to work in weather conditions
Benefits
Comp & perks- 100% employee-owned through an Employee Stock Ownership Plan (ESOP), wholly paid for by the company
- 401(k) options for employee contributions
- Reasonable accommodations may enable individuals with disabilities to perform essential functions
- Employee retirement benefits through the company-funded ESOP
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales PsychologyEstimates PreparationSales ReportingAnalytical ThinkingProblem-SolvingOrganizational SkillsTime ManagementMechanically InclinedCustomer Needs AssessmentReferral Generation
Soft Skills
Proactive ThinkingHigh Attention to DetailRelationship BuildingTeam CollaborationProfessional Appearance
Tools & Technologies
ExcelWordOutlookBasic Computer Skills
Certifications & Qualifications
Valid Driver's License
Industry Keywords
HVACConstructionService SalesCustomer SatisfactionSales Presentations