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Inside Sales Manager – AM Shift
Life Protect 24/7Posted 10/21/2026full-timeNorfolk • Virginia • United StatesJuniorMid-Level💰 $52,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing remote teams, focusing on coaching, call quality monitoring, and fostering a positive team atmosphere. Exhibits exceptional communication skills and a customer-focused approach to enhance sales performance.
Highest-signal resume keywords
Team LeadershipCall Quality MonitoringCoaching Sales RepresentativesStrong Communication SkillsCustomer-Focused Approach
About the role
Key responsibilities & impact- Lead a team of 15-20 team members in a positive atmosphere in a remote setting while working in office
- Relay company goals, quality standards, processes, and procedures to the team through servant leadership
- Serve as an active advocate for the company and its employees
- Educate and support sales representatives through their sales experience
- Monitor call quality and call queue
- Coach sales representatives
- Build rapport and establish relationships with the team by listening, identifying needs, communicating clearly, and providing solutions
- Work Monday-Friday with a rotating Saturday on the AM schedule
Requirements
What you’ll need- Must be at least 18 years of age
- High school diploma or equivalent
- 2 years of experience leading a team in a call center environment
- At least one year of experience in leading a remote team
- Experience in monitoring call quality, call queue, and coaching sales
- Strong communication skills (verbal, written, and interpersonal)
- A customer-focused approach with adaptability to new situations
- Ability to multitask, prioritize, and manage time
- Ability to motivate and engage a sales team
Benefits
Comp & perks- Competitive Pay
- Weekly Pay
- Paid Training
- Paid Time Off
- Medical, Dental, Vision, AD&D, and Life Insurance
- HSA Options
- 401k with Company Match
- Employee Development Program
- Employee Product Discount
- Beautiful Call Center Work Space
- Convenient access to walking trails and Norfolk Premium Outlets
- Opportunities for monthly/quarterly bonuses
- Games, incentives, and opportunities for advancement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Call Center ExperienceTeam ManagementSales CoachingQuality AssuranceMultitaskingTime Management
Soft Skills
Interpersonal SkillsAdaptabilityMotivationEngagement
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Remote Team LeadershipSales ExperienceCall Queue Management