Manager, Inside Sales
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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Inside Sales teams and processes, with a strong focus on healthcare regulations and metrics tracking. Proven ability to improve departmental efficiency and drive revenue growth through effective leadership and strategic initiatives.
Highest-signal resume keywords
Inside Sales ManagementHealthcare Regulations ComplianceKPI Development and TrackingDME Sales ExperienceTeam Leadership
About the role
Key responsibilities & impact- Oversee and lead day-to-day activities of domestic and offshore Inside Sales teams
- Ensure Inside Sales functions are completed within established timeframes
- Manage Inside Sales activities and processes regardless of team location
- Work with Team Leads and Supervisors to create daily, weekly, monthly, and quarterly KPIs
- Track, trend, and publish ongoing Inside Sales metrics
- Maintain awareness of new regulations and healthcare industry trends
- Provide feedback and recommendations to improve systems and processes
- Hold team members accountable for performance expectations
- Conduct daily/weekly audits and follow-up of Parachute Health Inside Sales Dashboards
- Improve departmental processes with emphasis on quality and efficiency
- Anticipate and resolve problems and remove barriers
- Report audit metrics to monitor employee accuracy and productivity
- Handle escalated phone calls unresolved by team members
- Oversee onboarding referrals in the Parachute Health Order Portal using Push back, Oxygen Recerts, fax back program, cold calls, non-qualified orders, and sales-team requests
- Evaluate referral source, medical team, and reimbursement concerns to make balanced decisions
- Develop and maintain Inside Sales processes and best practices with the Director and Vice President of Sales
- Coordinate, conduct, and attend regular Inside Sales Team meetings
- Maintain focus on the most profitable business lines
- Identify initiatives to increase revenue, decrease costs, and/or improve referral source and patient satisfaction
- Share information and expertise with peers
- Perform other duties as assigned
Requirements
What you’ll need- Associate’s degree from an accredited college or university is required; a bachelor’s degree is preferred
- Three (3) years’ work-related experience in health care administrative, customer service, inside sales, call center, or management, regardless of industry, required
- Two (2) years of work-related experience in B2C Sales preferred
- Exact job experience considered must be DME Sales
- Ability to comply with federal, state, and local legal and healthcare regulations
- AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants on protected characteristics
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Metrics TrackingProcess ImprovementAudit ConductingReferral EvaluationPerformance Accountability
Soft Skills
Problem SolvingCommunicationTeam CollaborationFeedback ProvisionAdaptability
Tools & Technologies
Parachute Health Order PortalSales Dashboards
Certifications & Qualifications
Associate's DegreeBachelor's Degree (Preferred)
Industry Keywords
Healthcare Industry TrendsB2C SalesDME SalesCustomer ServiceCall Center Management