Risk

• Establish and oversee Line of Business risk strategies and program execution
• Serve as a senior risk advocate, process owner, and/or regulatory relationship liaison
• Establish, maintain, and enhance risk management strategies and programs
• Oversee timely and proper execution of risk management programs across lines of business
• Provide risk expertise while working with businesses and risk partners including Compliance, Credit, Legal, and Audit
• Monitor internal and external changes and identify emerging risks
• Lead and engage cross-functional teams and develop internal capabilities
• Develop and oversee a comprehensive Risk Management Framework and control expectations
• Oversee risk identification, assessment, policy and procedure execution, and regulatory compliance
• Provide technical subject-matter findings, recommendations, results, and trends to management and governance committees
• Maintain financial and non-financial risk and performance reporting inventories
• Coordinate Line of Business Risk Committee agendas, materials, and minutes
• Monitor Risk Appetite and KRI metrics and ensure appropriate breach remediation plans

LOB Risk Expert – Corporate & Institutional Banking Risk

Security Analyst

• Lead a multi-year enterprise tokenization transformation initiative
• Act as a trusted advisor to application teams on the security, compliance, and business value of tokenization
• Guide application teams through requirements, planning, onboarding, implementation readiness, and governance
• Identify, prioritize, and advocate for tokenization opportunities based on sensitive data exposure, regulatory requirements, and risk reduction
• Define and execute adoption strategies, success metrics, and long-term roadmaps for enterprise tokenization capabilities
• Provide governance and oversight for tokenization implementations, including readiness assessment, onboarding prioritization, and implementation risk mitigation
• Drive stakeholder engagement, executive communications, and enterprise awareness activities
• Improve onboarding efficiency, implementation consistency, and program effectiveness
• Define, track, and analyze KPIs, KRIs, tokenization coverage, and sensitive data reduction metrics
• Contribute to enterprise tokenization roadmaps aligned with business priorities, regulatory requirements, and security objectives
• Perform technical evaluation and analysis to improve the organization’s security posture
• Review information and logs, analyze requirements, create documentation, and investigate data security issues
• Perform data loss prevention, data manipulation, risk mitigation, control review, and security assessments
• Advise clients, security administrators, and network operations on complex security procedures and products
• Investigate security issues and recommend corrective actions
• Share knowledge with staff

Security Analyst – Tokenization

Operations

• Lead critical Investor Reporting activities, including accurate reporting and remittance of funds
• Oversee complex transactions and execute strategic initiatives
• Proactively manage operational risk and ensure compliance with regulatory and servicing requirements
• Lead an operational support service, process, capability, or initiative and ensure performance and risk indicators are met
• Provide training and mentoring support to the team
• Establish process performance measurements and oversee business impact
• Implement critical business support services as needed
• Communicate performance statistics to internal stakeholders and senior management
• Promote and monitor production workflows
• Assist team members with complex escalation process issues
• Identify and resolve exceptions independently and serve as a point of escalation
• Monitor production and process effectiveness and efficiency
• Drive production and process changes and improvement efforts
• Collaborate with business partners and team members
• Ensure adherence to policies, procedures, and regulatory standards
• Resolve compliance issues independently and drive risk mitigation activities
• Monitor workflows for risks, quality concerns, and operational inefficiencies
• Drive sustainable corrective actions to strengthen controls and improve operational performance

Senior Operations Advisor – Investor Reporting

• Lead and influence a multi-year enterprise tokenization transformation initiative
• Accelerate enterprise adoption of tokenization and data protection services across business and technology organizations
• Serve as a trusted advisor to application teams on the security, compliance, and business value of tokenization services
• Guide application teams through requirements, planning, onboarding, implementation readiness, and integration
• Partner with business, application, security, engineering, and service-provider stakeholders to identify and prioritize tokenization opportunities
• Define and execute adoption strategies, success metrics, and long-term roadmaps with Data Protection leadership
• Provide governance and oversight for tokenization implementations
• Assess readiness, manage onboarding priorities, and mitigate implementation risks
• Drive stakeholder engagement, executive communications, and enterprise awareness activities
• Improve onboarding efficiency, implementation consistency, and program effectiveness
• Define, track, and analyze KPIs, KRIs, tokenization coverage, and sensitive-data reduction metrics
• Contribute to enterprise tokenization roadmaps aligned with business priorities, regulatory requirements, and security objectives
• Perform technical evaluation and analysis to improve the organization’s security posture
• Review information and logs, analyze requirements, create documentation, and investigate data security issues
• Perform data loss prevention, data manipulation, risk mitigation, vulnerability remediation, and control review activities
• Advise clients, security administrators, and network operations on complex security procedures and products
• Conduct security assessments and recommend corrective actions for data security

• Lead critical Investor Reporting activities
• Ensure accurate reporting and remittance of funds
• Oversee complex transactions
• Execute strategic initiatives
• Proactively manage operational risk and ensure compliance with regulatory and servicing requirements
• Lead an operational support service, process, capability, or initiative within an operational unit
• Ensure performance and risk indicators are met
• Provide training and mentoring support to the team
• Establish process performance measurements and oversee business impact
• Implement critical business support services as needed
• Communicate performance statistics to internal stakeholders and senior management
• Promote and monitor production workflow
• Assist team members with complex escalation process issues
• Identify and resolve exceptions independently and serve as a point of escalation
• Monitor production and process effectiveness and efficiency
• Drive change and improvement efforts in production and processes
• Collaborate with business partners and team members
• Ensure adherence to policies, procedures, and regulatory standards
• Resolve compliance issues independently and drive risk mitigation activities
• Monitor workflows to identify risks, quality concerns, and operational inefficiencies
• Drive sustainable corrective actions to resolve systemic challenges, strengthen controls, and enhance operational performance

Account Manager

• Manage relationships with new and existing clients in a $2MM–$10MM Business Banking book of business
• Grow sales, revenue, and market share while meeting relevant sales goals
• Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet
• Originate, analyze, negotiate, and document credit and non-credit products and services
• Manage risk/return and quality for new and existing clients
• Identify and mitigate regulatory, reputational, operational, and credit risks
• Provide ideas and insights based on clients’ needs and financial well-being
• Increase client engagement and loyalty
• Build internal, community, and industry relationships to acquire and expand clients
• Present PNC’s full range of products and services
• Use reporting and sales tools to identify and convert sales opportunities
• Analyze, evaluate, and mitigate credit risk using credit fundamentals and internal credit policies

Relationship Manager I – Business Banking

General

• Lead execution of objective testing procedures supporting PNC’s Enterprise Risk Management Framework
• Plan testing and reviews by determining scope, objectives, rationale, procedures, samples, sample sizes, and testing strategies
• Perform testing and reviews according to testing plans
• Evaluate controls and identify risks appropriately
• Revise review programs as needed to accomplish objectives
• Conduct and manage documentation of the review process
• Prepare working papers and ensure documentation supports testing conclusions
• Document process flows and describe major processes within reviewed areas
• Analyze testing and review results and exceptions
• Recommend enhancements to internal controls and operational efficiency
• Ensure testing is accurate, complete, and compliant with standards and protocols
• Provide consulting services to clients on risk and control issues
• Assist clients with implementation of new or improved systems, products, services, and controls
• Interface with external auditors and bank regulators as needed

Senior Enterprise Testing Specialist

Product Manager

• Manage and develop a team of Product Managers responsible for strategic immediate payment solutions
• Define and execute the immediate payments product strategy and multi-year roadmap
• Drive product strategy, priorities, client adoption and usage, revenue, and direct expenses across the product lifecycle
• Partner with Product Management, Product Development, Technology, Operations, Servicing, Implementation, and Risk teams
• Develop and maintain the product strategy plan, competitive position, growth strategies, financial and performance metrics, and product roadmap
• Champion product improvements with business justification and prioritization
• Collaborate with product development and operations to define scope and requirements for new initiatives
• Manage product financials, including budgeting and forecasting revenue growth and direct expenses
• Provide periodic financial, product, and industry updates
• Ensure a positive end-to-end client experience with Operations, Sales, Servicing, Implementation, Risk, and Compliance partners
• Develop marketing, collateral, and communication materials with Go-to-Market teams
• Educate Treasury Management partners on product capabilities and enhancements
• Participate in industry groups and meet with Federal Reserve representatives
• Contribute thought leadership through articles, conferences, and other forums
• Engage with standards forums to influence industry change
• Collaborate with PNC lines of business on enterprise immediate payments initiatives
• Present initiatives for senior management buy-in and manage delivery against time, budget, and strategic goals
• Monitor competitors and emerging product and technology trends
• Lead teams translating concepts into new or improved products and resolving complex operational and process problems
• Evaluate product development projects for feasibility and value
• Participate in client-facing and external stakeholder activities
• Review and sign off on risk management, compliance, and audit requirements as needed
• Manage, motivate, and develop product lines, managers, and key contributors
• Identify talent gaps and staff appropriately

Senior Product Management Manager, Immediate Payments

• Execute complex or escalated collateral processing activities using standard procedures
• Process collateral activities, including perfections, continuations, and releases, in accordance with policies, procedures, and regulations
• Route communications, documents, and action items with internal and external business partners to complete transactions
• Identify, resolve, and appropriately escalate exceptions
• Interact with customers and manage assigned accounts or portfolios
• Ensure materials and documentation are available to complete transactions
• Facilitate, coordinate, and support training for new employees and junior team members
• Respond to inquiries and ad hoc requests with supporting documentation
• Complete complex research and provide workflow feedback
• Review unique transactions and related documents
• Verify completeness, accuracy, service-level conformance, and compliance with policies and procedures
• Monitor and drive report validation and analysis
• Manage cash needs, bank document processing, collections, loan mitigation, investor operations, deposits, bill payments, and quality management functions within Retail Bank Operations

Collateral Processor Specialist – Retail Bank Operations

Customer Support

• Provide routine service support to PNC customers contacting the Customer Care Center
• Answer questions regarding products, online directions, and customer accounts
• Communicate with customers and internal and external service partners
• Resolve customer issues, questions, and service requests
• Perform customer service activities across a broad range of products and services and multiple channels
• Deliver the CARES model to customers and service partners
• Receive, investigate, and respond to customer inquiries
• Recommend appropriate solutions and refer complex or recurring issues
• Maintain high levels of customer satisfaction
• Document customer interactions and complete service requests to minimize customer effort

Customer Service & Support Representative

Analyst

• Execute funds transfers of multiple types and varying complexity using multiple processing platforms
• Initiate manual transactions, resolve routine exceptions, and provide secondary approval of initiated or repaired transactions
• Perform high-level financial reconciliation of processed transactions
• Conduct initial investigations of reconciliation exceptions
• Monitor live transactions across multiple processing applications
• Follow standard policies and procedures to address exceptions
• Escalate unresolved exceptions or impactful issues appropriately
• Ensure compliance with the control framework
• Identify and report potential regulatory conflicts
• Participate in basic change management activities, including operational regression user testing

Treasury, Funds Transfer Analyst

Financial Crime

• Advise on AML and Sanctions Program subject matter specialties and communicate enterprise-wide and business-unit compliance requirements
• Support compliance with the Bank Secrecy Act, AML requirements, USA PATRIOT Act, and Sanctions Program
• Provide AML and Sanctions advice and critical challenge to senior staff, lines of business, and operational execution areas
• Update Compliance policies, procedures, Compliance Manuals, and Front Office Manuals
• Coordinate regulatory examinations and inquiries, including interviews and information requests
• Define AML and Sanctions program objectives for assigned lines of business, products/services, and operational areas
• Serve as an AML and Sanctions subject matter specialist for program design and execution
• Communicate program objectives to business and operational execution teams
• Lead or coordinate AML and Sanctions Program monitoring reviews
• Review AML and Sanctions compliance reports and customer risk profiles
• Identify and escalate issues and recommend corrective action plans
• Review and analyze AML and Sanctions risk assessments and internal controls
• Analyze regulatory developments and advise business management on proposed rule changes
• Assist with updating or implementing processes for new or enhanced regulatory requirements
• Identify AML and Sanctions risks for key business initiatives and provide risk-management resolutions
• Advise on and potentially participate in AML and Sanctions training programs
• Serve as a compliance subject matter resource for business activities, product development, and customer activities
• Collaborate with business, legal, audit, and other risk disciplines

AML Sanctions Advisor

• Own the vision and definition of the product
• Serve as the voice of the customer
• Ensure Scrum Team efforts focus on the right priorities based on business value
• Define and communicate the product vision to teams
• Address client requirements to support successful business outcomes
• Create and maintain the integrity of the product backlog
• Prioritize and lead product backlog grooming
• Collaborate with Scrum Masters and development teams during development
• Serve as the primary point of contact for team questions
• Make empowered product decisions
• Assess and manage risks in alignment with PNC's Enterprise Risk Management Framework

Product Owner III – Near Real Time Data

Business Analyst

• Serve as a liaison between business and technology teams
• Analyze business requirements and translate them into technology solutions
• Evaluate business processes and define system scope and objectives
• Identify and document system constraints, implications, and consequences of proposed changes
• Analyze impacts and define solution requirements
• Direct business process improvement projects for internal business groups
• Provide recommendations for addressing and resolving business issues
• Analyze business requirements and production specifications for technology application changes
• Formulate system scope and objectives based on user needs and business processes
• Collaborate with stakeholders to align technology enhancements with business needs and operational goals
• Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework

Senior Business Systems Analyst

• Execute funds transfers of multiple types and varying complexity using multiple processing platforms under general supervision
• Initiate a subset of manual transactions
• Resolve routine exceptions and/or provide secondary approval of initiated/repaired transactions
• Perform high-level financial reconciliation of processed transactions
• Perform initial investigation of reconciliation exceptions
• Monitor live transactions within multiple processing applications
• Follow standard policies and procedures to address exceptions
• Escalate unresolved exceptions or impactful issues appropriately
• Ensure compliance with the control framework
• Identify and report potential conflicts with relevant regulations
• Participate in basic change management activities, including executing basic operational regression user testing scripts

LOB Risk Expert – Corporate & Institutional Banking Risk

Security Analyst – Tokenization

Senior Operations Advisor – Investor Reporting

Security Analyst – Tokenization

Senior Operations Advisor – Investor Reporting

Relationship Manager I – Business Banking

Senior Enterprise Testing Specialist

Senior Product Management Manager, Immediate Payments

Collateral Processor Specialist – Retail Bank Operations

Customer Service & Support Representative

Treasury, Funds Transfer Analyst

AML Sanctions Advisor

Product Owner III – Near Real Time Data

Senior Business Systems Analyst

Treasury/Funds Transfer Analyst – GOV