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Administrative Assistant II
Family Health Centers of San Diego
Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in managing client profiles and scheduling within a behavioral health setting, utilizing tools like Credible for effective communication and administrative support. Bilingual fluency in English and Spanish enhances client interactions and service delivery.
Highest-signal resume keywords
Client Profile ManagementBilingual Fluency in English and SpanishExperience with Credible or EHRCPR CertificationStrong Communication Skills
About the role
Key responsibilities & impact- Create and maintain official client profiles for external clients in Credible
- Perform scheduled PRP outreach calls every Monday, Wednesday, and Friday
- Conduct 3-month follow-up discharge calls to monitor client status and outcomes
- Extract monthly reports from Credible detailing expiring reauthorizations
- Send PRP reauthorization checklist requests to clinicians via email
- Submit monthly PRP reauthorizations
- Audit current-month reauthorization submissions to ensure complete coverage and prevent lapsed authorization
- Email IRP priority requests to Direct Care Staff
- Send DLA-20 assessment requests to Direct Care Staff via email
- Update approved authorizations and payer information in Credible
- Schedule client psychiatric appointments and respond to clinician scheduling requests
- Coordinate email communications with psychiatric staff based on client needs
- Schedule intake appointments and update the OMHC Intake Spreadsheet
- Manage scheduling for one of the clinic's psychiatrists
- Verify client insurance monthly using EVS
- Create OMHC client profiles and submit referrals through the Carelon portal
- Mail ITPs and therapy status letters to clients
- Process and fulfill secure, prompt requests for client medical records
- Monitor and manage incoming communications across administrative and information email accounts
- Manage incoming administrative calls, including waitlist and transfer inquiries, and log caller details in the QA Data Collection Spreadsheet
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED is required
- Minimal (1) one year of front desk, office, clerical, administrative experience
- Experience in an outpatient, private practice, community-based, school-based, or Medicaid-funded behavioral-health setting preferred
- Bilingual fluency in English and Spanish (Required)
- Strong communication skills
- Ability to pass a background check
- Computer skills (Experience with Credible or an EHR preferred)
- CPR Certification
- Strong multitasking, organizational, and teamwork abilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Profile ManagementScheduling AppointmentsInsurance VerificationData EntryReport ExtractionAuthorization SubmissionFollow-Up CallsEmail CommunicationAdministrative SupportRecord Management
Soft Skills
Strong Communication SkillsMultitasking AbilitiesOrganizational SkillsTeamwork Abilities
Tools & Technologies
CredibleCarelon PortalEHR SystemsQA Data Collection Spreadsheet
Certifications & Qualifications
CPR Certification
Industry Keywords
Behavioral HealthOutpatient SettingCommunity-BasedMedicaid-FundedPrivate Practice