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Posted: 10/21/2026Key Account Manager – Energy & Utilities
GreenPowerMonitor, a DNV companyCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and business development within the energy utilities sector, focusing on customer relationship building, strategic insights, and sales growth. Proven ability to design and implement customer experience strategies that enhance service delivery and drive revenue.
Highest-signal resume keywords
Account ManagementBusiness DevelopmentCustomer Relationship ManagementSales Pipeline ManagementMarket Insights
About the role
Key responsibilities & impact- Strengthen, expand, and foster relationships with key accounts in the energy and utilities sector
- Develop stronger value propositions for key customers and market areas, focusing on electric/power utilities and demand side management
- Maintain multiple key customers and manage customer relationships within a defined energy industry segment
- Lead account teams in establishing customer relationships and understanding strategic goals
- Provide customer insights to improve customer service, policy, and strategy
- Design and implement initiatives through influence rather than direct people management
- Develop targeted Key Account and Customer Segment campaigns with Marketing, Communications, and Public Affairs
- Contribute to key account strategy and develop campaigns that generate opportunities
- Develop and manage customer-experience strategies supporting cross-selling and up-selling across business areas, business units, and services
- Foster internal and external networks and strengthen customer relationships
- Act as a conduit and project sponsor for key projects; monitor delivery quality and consistency
- Optimize customer experience measured by the customer relationship strength indicator (CRSI) score
- Gather key customer and market insights, competitor service information, and regional market trends
- Establish and direct project and account teams to support business development
- Drive sales and market-led opportunities, sales-pipeline growth, and order intake
- Influence project pricing, resourcing, and bid-quality reviews
- Monitor and manage the sales funnel from sales-qualified leads through won opportunities
- Help build sales skills and a high-performing, collaborative culture
- Participate in proposals and develop the yearly Annual Operating Plan with the Sales Manager and commercial team
- Review and influence pricing decisions
- Improve CRSI scores, key-account top-line growth, order intake, pipeline development, external revenue, and customer-payment follow-up
Requirements
What you’ll need- Minimum of Bachelor’s degree or equivalent experience required
- Minimum 7 years of experience working at a senior level in a professional services business development role in the energy utilities sector
- Minimum 7 years of Account Management experience
- Exceptional commercial awareness and understanding of market drivers and opportunities
- Established strong network of contacts and relationships within the energy utilities sector
- Experience with electric/power utilities or demand side management
- Customer focus and proven business development ability to build customer relationships
- Experience driving sales, ensuring high-quality customer service, and maintaining a results-driven mindset
- Ability to manage, develop, monitor, interpret, and report on key commercial/financial metrics
- Ability to manage conflicting priorities within required timelines
- Willingness and ability to travel up to 40% domestically and 5% internationally
- Valid driver’s license and ability to rent and drive a car and use public conveyances when required
- Excellent written and verbal English communication skills
- Successful completion of pre-employment drug and background screening
- Immigration-related benefits, including visa sponsorship, are not available
- Minimum of 10 years of Business Development and/or Account Management experience preferred
Benefits
Comp & perks- Generous paid time off, including vacation, sick days, company holidays, and personal days
- Multiple medical and dental benefit plans
- Vision benefits
- Flexible Spending Account (FSA)
- Dependent Care benefits
- Commuter benefits
- Company-seeded Health Savings Account (HSA)
- Employer-paid, therapist-led virtual care through Talkspace
- 401(k) with company match
- Company-provided life insurance
- Short-term and long-term disability benefits
- Education reimbursement program
- Flexible work schedule with hybrid opportunities
- Charitable matched giving and volunteer rewards through the Impact Program
- Company-paid volunteer time off (VTO)
- Career advancement opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business DevelopmentAccount ManagementCustomer Experience StrategySales Funnel ManagementCommercial Metrics ReportingDemand Side ManagementElectric Utilities KnowledgeProposal DevelopmentPricing StrategyCampaign Development
Soft Skills
Exceptional Commercial AwarenessCustomer FocusResults-Driven MindsetStrong Communication SkillsAbility to Manage Conflicting Priorities
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Energy SectorUtilities SectorKey AccountsCustomer InsightsSales GrowthMarket DriversCross-SellingUp-SellingNetworkingProject Sponsorship