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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and customer success, with a focus on contract management, retention metrics, and upselling strategies in SaaS or fintech environments.
Highest-signal resume keywords
Account ManagementCustomer SuccessCRM ManagementContract ManagementRetention Metrics
About the role
Key responsibilities & impact- Manage and renew backbook contracts
- Anticipate renewal dates, secure renewals, and minimize churn across the existing portfolio
- Upsell and cross-sell products to increase attach rate and ARR per account
- Support new resellers with the solution and ensure successful adoption
- Monitor and manage pain points
- Generate positive signals through reviews and referrals
- Handle administrative and contractual matters, including contract signatures, CRM updates, and case tracking
- Report on and manage key metrics, including retention, attach rate, and ARR
- Share field insights with the Product and Marketing teams
Requirements
What you’ll need- Experience in account management or customer success; experience in SaaS, fintech, or payments is a plus
- Experience managing a customer portfolio
- Results-oriented and customer-centric mindset
- Strong organizational skills, including administrative rigor, contract follow-up, and CRM management
- Eagerness to learn and continually improve
Benefits
Comp & perks- Annual salary reviews
- Promotion opportunities
- Performance bonuses
- Access to myPOS Academy for training and skills development
- Unlimited access to LinkedIn Learning courses
- Individual annual training and development budget
- Employee referral bonus
- Team events
- Social activities and multinational networking opportunities
- Health insurance, 50% covered by the company
- Meal vouchers (€11.50 per day, 50% covered by the company)
- 25 days of paid leave plus RTT days
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract ManagementPortfolio ManagementUpsellingCross-SellingMetrics Reporting
Soft Skills
Results-Oriented MindsetCustomer-Centric ApproachStrong Organizational SkillsEagerness to Learn
Tools & Technologies
CRM Software
Industry Keywords
SaaSFintechPaymentsChurn MinimizationARR