Operations

• Lead critical operational support and/or implementation of complex services, processes, capabilities, or initiatives within an operational unit
• Oversee performance and risk indicators
• Establish process performance measurements and oversee business impact
• Implement critical business support services
• Communicate performance statistics to internal stakeholders and senior management
• Promote production workflow and oversee escalated process issues
• Identify and manage resolution of exceptions and serve as a point of escalation
• Coach operations process managers and team members
• Drive change and improvement efforts in production and processes
• Develop and oversee policy changes and improvements
• Build understanding, acceptance, and support for business support services, methods, capabilities, or initiatives through collaboration with executives, business partners, and team members
• Ensure adherence to policies, procedures, and regulatory standards
• Resolve compliance issues and drive risk mitigation activities
• Support Fulfillment with comprehensive loan documentation support
• Ensure new and existing team members understand requirements and expectations
• Provide guidance aligned with internal legal resources and support day-to-day inquiries and escalations

Operations Consultant – Commercial Lending

Financial Planning and Analysis

• Partner with PNC Wealth Management Financial Advisors to build, analyze, and deliver comprehensive financial plans
• Join advisors in client meetings and present plans and recommendations directly to clients
• Develop, consult on, and implement tax, estate, and financial planning matters under guidance from team members or management
• Assist in acquiring new clients
• Retain, expand, and deepen existing client relationships
• Conduct research and develop tax, estate, and financial analyses and plans
• Make generally accepted recommendations to the team and potentially to clients
• Retain and grow assets under management by meeting directly with clients and Centers of Influence
• Provide advice and implementation under the guidance of senior team members
• Identify PNC solutions and services as sales opportunities
• Develop new client relationships through networking, prospecting, and referrals
• Manage customer-focused and enterprise-risk-management responsibilities

Wealth Strategist I – Financial Planner

Product Manager

• Provide centralized strategy, coordination, and execution oversight across product and cross-functional teams
• Ensure continuity and delivery for large, complex programs where existing product capacity is constrained
• Act as Principal Product Owner for high-complexity, multi-workstream initiatives
• Drive alignment across stakeholders on priorities, scope, and outcomes
• Establish execution discipline, including backlog clarity, planning rigor, and outcome tracking
• Improve visibility and transparency across initiatives for product leadership and partners
• Stabilize programs where ownership is fragmented or execution risk is elevated
• Partner with Product, Engineering, Design, and Delivery to ensure high-quality outputs and outcomes
• Own the vision and definition of the product and serve as the voice of the customer
• Define and convey the vision to teams to address client requirements and business objectives
• Create, maintain, prioritize, and lead grooming of the product backlog
• Work with Scrum Masters and development teams to focus development on the right priorities
• Serve as the primary point of contact for team questions and make empowered decisions
• Assess and manage risks associated with business objectives and activities within PNC's Enterprise Risk Management Framework
• Apply customer-focused practices when making business decisions and creating customer solutions

Product Owner III

Security Engineer

• Collaborate with cross-functional teams to improve business planning methods
• Execute line-of-business initiatives, growth strategies, and programs supporting business objectives
• Execute and implement business planning processes
• Help design strategic plans based on forecasts and provide improvement recommendations
• Develop solutions, roadmaps, and assessments of potential business impacts
• Identify and execute opportunities that add business value and achieve business goals
• Work with key decision makers to ensure cross-business and cross-functional alignment and synergy
• Serve as a subject-matter resource and advocate for best practices and learning plans
• Review scopes of work and obtain quotes
• Track and report overhead costs, efficiencies, cost avoidance, and cost savings
• Manage budgets and forecast monthly costs
• Support vendor identification, due diligence, and onboarding
• Prepare materials for committee approvals and new project funding requests
• Develop reporting packages covering equipment upgrades, spending, work status, and completion timelines
• Deliver customer-focused work while applying appropriate risk management practices

Bus Expansion and Planning Advisor – Physical Security Products and Standards

Project Manager

• Manage the most complex projects from original concept through final implementation and post-project assessment
• Meet project objectives within established timeframes
• Manage a single project or portfolio requiring extensive planning, oversight, and communication across multiple segments, channels, or lines of business
• Develop strategy, processes, resource allocation, budget, guidelines, and support for the project management team
• Partner with internal project liaisons to acquire resources, assign tasks, direct activities, and control project execution
• Coach and mentor project team members
• Track and report progress, analyze results based on facts, define project products, and forecast future trends
• Proactively manage changes in project scope
• Identify potential crises, devise contingency plans, and recommend improvements based on results
• Maintain communications for governing bodies and interested parties
• Communicate project expectations to team members and stakeholders in a timely and clear manner
• Drive execution excellence through program governance, integrated planning, financial management, risk management, stakeholder engagement, dependency management, and benefit realization
• Partner across the Corporate Technology Office portfolio to deliver initiatives supporting business strategy, operational transformation, infrastructure modernization, and enterprise technology capabilities

Project Manager III

Support Engineer

• Support the day-to-day servicing of a portfolio of commercial real estate loans, including CMBS, balance sheet, and agency loans
• Ensure compliance with loan documents, accurate transaction processing, and timely stakeholder reporting
• Analyze and interpret complex loan agreements to apply loan terms accurately in servicing activities
• Perform servicing activities in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations
• Resolve non-compliant issues through written and verbal communication with internal and external parties
• Review and process loan payments, escrows, and reserve account disbursements
• Assist with periodic investor, internal, and regulatory reporting
• Perform covenant compliance testing
• Maintain accurate and up-to-date loan servicing records in the servicing system
• Support onboarding of new loans and transitions of paid-off or transferred loans
• Support tax and insurance administration
• Perform collection activities on delinquent accounts
• Exercise funds disbursement authority when applicable
• Review reports to identify exceptions, ensure quality, and contribute to risk mitigation efforts
• Deliver customer-focused solutions and manage risks in accordance with PNC’s Enterprise Risk Management Framework

Loan Support Analyst – Collateral Operations

Sales

• Manage and direct a team to achieve business results and customer experience goals
• Lead and coordinate daily activities of team members engaged in customer and prospect management
• Coach and manage team members to defined strategies and tactics
• Develop and oversee execution of account and sales plans
• Manage risk/return and drive quality for new and existing clients
• Identify and mitigate regulatory, reputational, operational, and credit risks
• Manage senior internal and external relationships to acquire new clients, expand existing relationships, and enhance client experience
• Bring PNC's full range of products and services to clients
• Leverage reporting and sales tools to identify and convert sales opportunities
• Develop team members and monitor progress against individual goals
• Motivate and develop staff, acquire top talent, and manage performance issues
• Plan, organize, direct, analyze, and evaluate staff and processes
• Connect strategy to day-to-day activities and regularly update the team
• Coach team members on analyzing, evaluating, and mitigating credit risk and leading others on credit requests
• Cultivate diverse teams and inclusive workplaces
• Drive change and innovation, deliver results, and develop employees

Sales Leader II – Regional Sales Manager

Banker

• Develop and execute strategies to drive Mass Affluent client acquisition, outreach, and retention
• Generate and manage leads and hold client appointments virtually
• Use needs-based and consultative conversations to position bank products and services
• Develop and maintain internal partnerships to drive revenue, acquisition, and growth
• Manage risk and maximize profitability across the client portfolio
• Deliver a differentiated client experience from acquisition through onboarding and servicing
• Maintain proactive, timely, accurate, and complete sales/client relationship management administration
• Execute team processes including pre-call planning, post-call debriefs, and relationship reviews
• Coordinate ecosystem partners and bring in experts based on client needs
• Deliver tailored Financial Wellness solutions
• Translate client insights and sales tools into actionable sales strategies and convert sales opportunities
• Lead collaboration with ecosystem partners and develop ecosystem leadership outside the branch
• Own client relationships, deliverables, and client penetration goals
• Deliver the Mass Affluent Advice and Planning value proposition through a joint Banking and Investing partnership with a PNC Financial Advisor
• Provide proactive and responsive service to meet client goals

Premier Banker

Administrative Assistant

• Provide diverse, tactical, and confidential administrative support to Business Unit Group Managers II
• Use office equipment and software to perform administrative functions
• Respond to routine correspondence
• Prepare letters and memoranda for manager review
• Schedule appointments
• Coordinate meetings and travel arrangements
• Prepare reports and presentations by gathering and summarizing data and preparing graphics and spreadsheets
• Monitor expenditures and research budget variances
• Organize and expedite workflow through the manager's office
• Communicate assignments and instructions from the manager
• Obtain information and initiate follow-up as required
• Screen and route mail, visitors, and telephone calls
• Research issues, gather data, and provide information in response to requests
• Establish, organize, and maintain files, records, and related materials
• Perform other related duties as assigned
• Support PNC's Treasury Management Sales organization and contribute to customer-focused and risk-managed business decisions

Administrative Assistant II – Treasury Management

• Develop, tune, and maintain security monitoring content, detections, and alerting within the Security Operations Center
• Lead security improvement initiatives and projects that strengthen detection, response, and overall security capabilities
• Create, maintain, and improve threat hunting procedures, playbooks, and operational documentation
• Serve as a senior escalation point for SOC analysts, assisting with rule creation and providing investigative guidance
• Ensure security operations and response activities align with regulatory, compliance, and governance requirements
• Provide actionable guidance to address deficiencies
• Mentor junior team members and lead learning sessions
• Provide technical evaluation and analysis in a specific security area
• Support activities, processes, and tools that improve the organization’s overall security posture
• Apply security concepts, review information, execute defined tasks, analyze requirements, review logs, and create documentation
• Perform investigations involving data loss prevention and data manipulation, and coordinate related activities
• Address or mitigate risks and vulnerabilities
• Review and define controls
• Advise on complex security procedures and products for clients, security administrators, and network operations
• Participate in enforcement of controls addressing security risks and threats
• Share knowledge with staff
• Conduct security assessments and information security routines
• Investigate and recommend corrective actions for data security issues
• Develop policies and procedures to standardize security functions and eliminate vulnerabilities and threats
• Ensure business needs are met during development

Security Specialist – Forensics

Crypto

• Own end-to-end management of enterprise AI economics, including AI consumption tracking, forecasting, cost attribution, and funding strategies
• Design and oversee the AI chargeback framework with Finance, transitioning AI-related expenses to business-unit-level accountability
• Develop and maintain cost and consumption models for seat-based and consumption-based AI platforms
• Provide insights into spend efficiency, utilization trends, and business value realization
• Lead the enterprise Responsible AI governance program
• Facilitate cross-functional governance forums and translate ethical AI principles into operational controls
• Oversee the annual Responsible AI review process
• Influence strategic AI investments and operational decisions through engagement with executive stakeholders
• Drive strategic enterprise planning initiatives, including analysis, oversight, and support for solution development
• Define, understand, and frame complex enterprise and/or multiple-line-of-business initiatives
• Lead advanced planning, analysis, solution development, and presentations for complex strategic initiatives
• Ensure quality and accuracy of data elements
• Mentor and educate team members on advanced planning practices
• Analyze and recommend solutions for key enterprise initiatives
• Develop structured presentations highlighting findings and recommendations for key decision makers
• Collaborate with lines of business to implement recommended strategic solutions
• Manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework

Senior Strategy & Planning Advisor – Responsible AI, Token

Data Scientist

• Own the enterprise portfolio of AI solution validation and assurance activities
• Evaluate AI solutions before release and make certification and go/no-go decisions based on risk-aligned validation requirements and controls
• Oversee post-deployment monitoring of AI performance, risk, and safety metrics
• Lead escalation, remediation, and issue resolution for threshold breaches
• Partner with solution owners and delivery teams to ensure compliance with validation and governance requirements throughout the AI lifecycle
• Advise on AI validation standards and drive adherence to enterprise policies and risk management expectations
• Direct and consult on analytical projects using structured and unstructured data to extract actionable business insights
• Direct data gathering, processing, and mining of large and complex datasets
• Provide deep technical expertise to advance data science capabilities
• Represent PNC and provide internal and external data science thought leadership
• Supervise implementation of advanced analytics projects
• Help data scientists present analytical processes and outcomes to management
• Partner with Data Architects, Data Analysts, Data Engineers, and Visualization Experts to develop data-driven solutions
• Operate as a senior individual contributor with enterprise-wide program leadership responsibilities and executive visibility

Lead Data Scientist – Data & Automation – Evaluation & Certification

• Perform covenant monitoring and testing to safeguard lenders’ cash flow and collateral
• Service a portfolio of commercial real estate loans, including CMBS, balance sheet, and agency loans
• Apply specialty product knowledge to loans involving elevated borrower relationships and/or complexity
• Analyze and interpret complex loan agreements to apply loan terms accurately in servicing activities
• Ensure compliance with loan documents, servicing agreements, internal policies and procedures, and applicable laws and regulations
• Process transactions accurately and provide timely reporting to stakeholders
• Communicate with borrowers regarding financial test results and required follow-up actions
• Resolve non-compliant issues through written and verbal communication with internal and external parties
• Review and process loan payments, escrows, and reserve account disbursements as needed
• Assist with investor, internal, and regulatory reporting
• Perform covenant compliance testing and maintain accurate, current loan servicing records
• Support onboarding of new loans and transition of paid-off or transferred loans
• Support tax and insurance administration
• Perform collection activities on delinquent accounts as needed
• Exercise funds disbursement authority as applicable
• Perform quality control reviews, identify exceptions, and contribute to risk mitigation
• Serve as a subject matter resource and provide specialty product training

Senior Loan Support Analyst – Covenant Administration

• Lead a team responsible for identifying, monitoring, and enforcing commercial real estate loan covenants
• Perform customized and complex financial tests
• Monitor team performance and support individual development
• Research loan documents and solve problems
• Quality-check the team’s work
• Update procedures and provide training
• Drive team engagement
• Collaborate with other team managers and departments on key processes
• Handle escalated issues and identify resolutions
• Execute the operating plan and communicate strategic direction to the operations team
• Manage supervisors and/or individual contributors across one or more functions or sites
• Achieve business results and resolve exceptions
• Process and/or reconcile transactions in accordance with policies and procedures
• Partner internally and interact with external customers or third parties to resolve escalated issues
• Provide coaching and development, lead staff meetings, and translate strategy into tactical operating plans
• Advise service partners and customers
• Identify and implement process improvements and represent operations on projects
• Develop and/or approve standard operating procedures and recommend policy improvements
• Review transactions and reports to identify exceptions, monitor quality, and ensure compliance
• Manage risk mitigation and business resiliency activities
• Verify procedure completeness and accuracy

Operations Manager – Covenant Administration

• Perform previous-day reconciliations
• Conduct overnight investing
• Process wire and ACH disbursement transactions
• Prepare audit reporting
• Provide management with statistics on transaction volume and bank account balances
• Service a portfolio of commercial real estate loans, including CMBS, balance sheet, and agency loans
• Ensure compliance with loan documents and accurately process transactions
• Prepare timely reports for stakeholders
• Apply and interpret complex loan agreement terms in servicing activities
• Resolve non-compliant issues through written and verbal communication with internal and external parties
• Review and process loan payments, escrows, and reserve account disbursements
• Assist with investor, internal, and regulatory reporting
• Perform covenant compliance testing
• Maintain accurate and current loan servicing records
• Support onboarding of new loans and transitions of paid-off or transferred loans
• Support tax and insurance administration
• Perform collection activities on delinquent accounts
• Exercise funds disbursement authority when applicable
• Review reports to identify exceptions and support risk mitigation
• Serve as a subject matter resource and provide specialty product training when applicable