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ACI WorldwideCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in strategic account management within the banking and payments sector, focusing on relationship building, opportunity creation, and complex negotiations. Proven ability to lead cross-functional teams and develop multi-year account strategies that drive growth and customer satisfaction.
Highest-signal resume keywords
Strategic Account ManagementExecutive-Level Relationship BuildingNegotiation and Influencing SkillsBanking and Payments Market KnowledgeSales Leadership and Pipeline Management
About the role
Key responsibilities & impact- Own the commercial relationship and strategic account plan for a portfolio of major, complex UK banking and payments clients
- Drive retention, growth, customer satisfaction and loyalty
- Develop client intimacy and understand client ambitions, pressures, culture and success measures
- Map client organisational structures, strategies, operating models, technology landscapes, investment priorities and decision-making processes
- Build networks of executive sponsors, business leaders, technology stakeholders, procurement partners and operational teams
- Create and execute multi-year account strategies covering outcomes, growth priorities, competitive positioning, risks and whitespace opportunities
- Build value-based relationships and lead senior client conversations with market insight and constructive challenge
- Develop lighthouse clients and execute advocacy and referenceability plans
- Identify, qualify and progress expansion opportunities across ACI’s payments, card, merchant, fraud and related solutions
- Maintain balanced pipelines, accurate forecasts, account updates, risk assessments and CRM records
- Lead virtual account teams across Solution Consulting, Product Management, Client Delivery, Customer Success, Support, Marketing, Finance, Legal and executive leadership
- Coordinate executive sponsorship and account governance
- Translate client feedback and market developments into input for product strategy, service improvement and growth opportunities
- Anticipate and resolve commercial, delivery and relationship risks
- Lead negotiations for renewals, expansions and new agreements
- Represent ACI at client forums and industry events
- Adhere to corporate policies, including the ACI Code of Business Conduct and Ethics
Requirements
What you’ll need- Bachelor’s Degree in relevant studies with 12+ year relevant experience
- Significant executive-level strategic account management or enterprise sales experience in banking, financial services technology, payments or a closely related sector
- Sustained record of growing major, complex accounts through relationship expansion, cross-selling, new opportunity creation and successful closure of high-value, multi-stakeholder agreements
- Experience navigating Tier 1 banks, processors, merchant acquirers or comparable multinational organisations, including matrixed structures, multiple buying centres, formal governance and complex procurement processes
- Proven ability to build trusted relationships with C-suite and senior executive stakeholders, as well as business, technology, operations, risk, procurement and commercial teams
- Strong strategic account planning capability, including stakeholder mapping, whitespace analysis, opportunity qualification, competitive strategy, account governance and risk management
- Commercial acumen and ability to translate client strategy, industry change and operational challenges into outcome-led propositions and measurable business value
- Working knowledge of the banking and payments market, including technology trends, buyer priorities, regulatory drivers and competitive dynamics
- Ability to understand and position complex business and technical solutions for executive, commercial, operational and technical audiences
- Excellent negotiation, influencing, presentation and written communication skills
- Disciplined sales leadership, including forecasting, pipeline management, opportunity planning and customer relationship management tools
- Ability to lead through influence across a global, cross-functional organisation
- Integrity, customer focus, commercial judgement, curiosity, courage, collaboration, resilience and personal accountability
- Established senior-level network across UK Tier 1 banking, card issuing, merchant acquiring, payment processing or related sectors
- In-depth knowledge of account-to-account payments, high-value payments, card processing, merchant payments, fraud management, payment orchestration or SaaS delivery models
- Experience managing strategic relationships spanning client divisions, brands, legal entities or international markets
- Experience developing executive account governance, joint value plans or multi-year transformation roadmaps
- Must be currently authorized to work in the United States on a full-time basis
- Position does not offer employment visa or work permit sponsorship
Benefits
Comp & perks- Opportunities for growth
- Career development
- Competitive compensation and benefits package
- Innovative and collaborative work environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account GovernanceOpportunity QualificationWhitespace AnalysisRisk ManagementForecastingCustomer Relationship ManagementPayment ProcessingFraud ManagementSaaS Delivery ModelsHigh-Value Payments
Soft Skills
IntegrityCustomer FocusCollaborationCuriosityResilience
Industry Keywords
BankingFinancial Services TechnologyPaymentsMerchant AcquiringCard IssuingTier 1 BanksCommercial JudgementC-Suite EngagementMulti-Stakeholder AgreementsExecutive Account Governance